Motorparks Oldham, Citreon, Fiat & Jeep Authorised Service Centre Reviews Summary

Customer Service

Pros:

• "The level of service was very high, staff are helpful and very pleasant to deal with."
• "Brilliant service from start to finish. Nabeel really looked after me and made sure no query was left unanswered."
• "Very professional and helpful, home delivery arranged quickly, car received in great condition, and all paperwork completed easily."
• "The team were very friendly and helpful."
• "Great experience buying a used car from Oldham Jeep."
• "Excellent service from Oldham Motors: courteous, helpful and friendly."
• "Fantastic service! This is my first car, everything was explained to me. I was updated all the way through, from the day I came in - to the day I came back to collect my car."

Cons:

• "Waste of time in my opinion, I wanted to discuss prices and figures for changing my car, the salesman asked if I was shopping around I said yes he then said what's the point so I left."
• "They dared to lie that they never seen my email."
• "Absolutely shocking took for a service n diagnostic check could not sort electric due to not having correct software? Main dealer no software what?"
• "***Please Read*** I bought a car off these jokers on Wednesday 19th June, it broke down on the Saturday, an absolute nightmare to try get fixed due to all the sister companies refusing to help."
• "Discusting service from this place."
• "AWFUL PLACE OLDHAM MOTORS All nice when taking your money but the after sales is shocking."
• "Very poor experience on buying a car."

Vehicle Service and Repair

Pros:

• "Extra work was carried out to great satisfaction, I really feel looked after at Oldham Motors."
• "I have called on the service team led by David Seward for standard servicing of my Jeep and most recently, for help in resolving a technical fault."
• "The service department receptionist was extremely helpful when I had to rearrange my service at the last moment."
• "Service Department, excellent customer service. Had our Abarth 595, 18k mile service. Fantastic price, full explanation of work detail. courtesy car supplied for the few hours our car was with them."
• "Recently used Oldham Motors to carry out the service on my Fiat 500x, great level of service provided courtesy car ready when dropped off my vehicle and the car was ready for collection at the time advised, will be using again."
• "Dropped my 500X off for a service and picked up lovely 500 as a courtesy car."
• "The service department are amazing can’t fault them at all."

Cons:

• "Had a list of a few issues so booked my jeep into this dealership, of the 5 problems only the sat nav was updated."
• "Got my FIAT based Motorhome engine serviced in June. Then started getting a smell of diesel just after."
• "Within 24 hours my front drivers tyre blew out on the motorway and could have killed me."
• "The service side would only test drive 'around the block', 0.9 miles, didn't test the brakes at speed or on a brake tester."
• "The service department were then unable to offer me a date the following week due to no courtesy cars again and did not come up with an alternative solution."
• "We notified them of an issue with the gearbox several times and they could never find anything whilst the car was in warranty."
• "The courtesy car given to me had an empty fuel tank, McDonalds litter on the front seat and I had to put screen wash in its tank."

Sales Experience

Pros:

• "It was a pleasure meeting both managers at to discuss details prior to the purchase."
• "Andy Stansfield went above and beyond, we travelled over 2hrs to test drive, and pick the car up, everything was ready, advice amazing can't thank him enough."
• "I purchased Jeep Renegade from Oldham Motors in May 2017. It was ex display car, registered with salon with just a tiny mileage on it."
• "I agree the communication could be better but every time that I have dealt with someone from Oldham motors it has always been a professional experience."
• "I cannot recommend them highly enough, from the very beginning they oozed class, offered no pressure only advice."
• "It was a relaxed atmosphere. There was no hard sales or push."
• "I was treated with respect, buying my car was made a pleasant experience by the professionalism of Andrew Stansfield."

Cons:

• "We got miss sold a vehicle as car that arrived was different to what we ordered."
• "The tyres have definitely been changed because they have more wear than 9000 miles."
• "Bought Peugeot 108 20 plate yesterday and they have put some old wheels on it."
• "The paint also appears to be peeling in places on the front bumper."
• "Avoid, not to be trusted. I visited the car dealership to buy a Mazda for £12,200. Deal was done apart from waiting for sale manager to confirm value for my car. Phone call today to say the price has now increased by £1300."
• "Car not ready when agreed to be. Car supposed to be completely valeted and clean. When we left with the car it smelt of dogs, was filthy and we were told to get it valeted ourselves."
• "We bought fiat 500 for my wife with only 15000 miles and it was one piece of junk as we found out after 3 months of driving."