Royal Oldham Hospital Reviews Summary

Staff Performance

Pros:

• "The morning nurses were brilliant, truly a breath of fresh air and very professional."
• "The care I received, both day and night was brilliant."
• "She was taken care with the top service and every one was so kind and helpful."
• "The staff were attentive and caring. A special thanks to the physio who helped tremendously."
• "The ward cleaner was very thorough, ( you notice these things when you're sat by someone's bed for a few days)."
• "Excellent service at Oldham A&E. From attending at reception, and being greeted by a very understanding receptionist, to the excellent care, thoughtfulness, attention and understanding from all the nurses and doctors throughout the department."
• "From being treated by the excellent ambulance staff and passed on to the A&E staff who confirmed the diagnosis the whole process was seamless."

Cons:

• "People stand with their children because of a lack of places to seat."
• "Very poorly managed department!"
• "Rude doesn’t justify the behaviour of the nurses."
• "Very bad nurses. Night time my mum was in pain and asked for paracetamol. But wasn't given."
• "Absolutely shocking place😡Very poor communication from medical staff."
• "Nurses lack minimum human empathy, especially nurse Rooney that simply shouldn't work there, so uninterested and unhelpful."
• "An absolute disgrace of a hospital. Rude nurses that have no idea how to speak to patients properly and give out incorrect information regarding treatment."

Cleanliness and Facilities

Pros:

• "The place is actually dirty and it seems a shame to have the word royal now attached to it."
• "Attended A&E last week and the place is grimy and dirty, blood and plasters on the floor."
• "The public toilets were filthy."
• "Also the royal cafe. Do not eat there. Absolutely shocking quality of food."
• "Absolutely horrendous hospital, dirty and staff haven't got a clue."
• "This ward needs closing down until it’s fit for purpose."
• "The hospital is clean, there is a play room on the ward."

Cons:

• "Parking can be a nightmare at times, too many cars not enough spaces."
• "There are not enough parking spaces, allow an extra 45 minutes before any appointment to give you enough time to park."
• "There's building work going on too, so there's lots of paths leading to dead ends."
• "Hospital car parking completely rubbish. No space ever."
• "The place was like a building site."
• "AN ABSOLUTE JOKE OF A PLACE!."
• "Don't bother asking anyone who works there as they don't know where they are either."

Emergency and Waiting Times

Pros:

• "Within an hour of being at Oldham she was being treated properly."
• "She got seen straight away and within 3 hours she was having it removed."
• "My sister was discharged from this hospital, ward T4 and after visiting a different hospital is now in surgery."
• "Our daughter was admitted with a chest infection. A&E were brilliant."
• "She was seen by triage within minutes and a doctor saw to her shortly after."
• "Very efficient handling of a chest pain by A&E and the medical department."
• "The speed I was processed was quite quick."