McDonald's Reviews Summary

Order Accuracy

Pros:

• "We went back over and spoke to a lovely lady who we assume to be the supervisor... she promptly corrected our order personally."
• "The manager, I don’t know who he is but this is the third time this year I’ve gone to this McDonald’s and the service is better than some Michelin starred restaurants I’ve been to."
• "Best maccies ever. My friend was carrying 4 hot chocolates then stacked it on the first step of the second flight of stairs. Hot chocolate everywhere. Then they gave us 4 hot chocolates to replace them."

Cons:

• "The only reason I'm giving 2 stars instead of 1 is because my friends and I have turned it into a game: will we get our order right this time? Place your bets, folks!"
• "I ordered the wrap of the day no bacon with big mac sauce. Receipt and package of wrap said no bacon and bacon was inside 2 bites in."
• "Every single time I've ordered food from this McDonald's, it's had more than one item missing and wrong, it's very common to order a main meal; and the main part of the main meal not being in the bag."
• "They always always always forget something... It's super annoying to get home and they forgot half your order."
• "Whenever we order from here, there's always food items missing or the food is always cold and needs to be reheated."
• "Ordered from just eat order missing large coke chip cartons not even half full."
• "Just had a delivery from Peckham McDonald's, as usual they do not put in a straw, ordered quite a big order and for some reason they see it as a competition to see how much food they can squash into one small bag regardless of how we have to try to reassemble it after delivery."

Service and Staff

Pros:

• "I was served by Brianna... I was amazed!"
• "Peckham McDonalds is like an insane vortex into a chaos you will rarely experience and also the perfect glimpse of Peckham as people in gilets worth more than my life rub up with the rest of us."
• "Considering it’s in such a controversial area you’d think the stigma attached to the stereotype of Peckham rye would be displayed in a basic fast food joint. But it’s my favourite McDonald’s now."
• "I was delighted to see a table with 3 children's computers loaded with games."
• "Good experience and hope they get a pay rise considering how awful some of the customers were to them… anyway 10/10 for food and service."
• "Brianna and the young man serving alongside her (and one of the managers) were so amazingly positive."
• "The cashier young lady is just amazing and lovely."

Cons:

• "The staff was gossiping instead of taking care of customers."
• "Possibly the worst mcdonals across the country. Visited in multiple occasions, extremely slow service, extremely long wait for everything. Kitchen works pushes food out but the staff seems that doesn't really care about getting that food delivered."
• "One of the staff member (Seher) she was giving so much attitude when customers were asking for their order."
• "Very rude manager called 'Princess' verbally abused me for whole store to hear."
• "I see staff moaning at each other."
• "The staff are all utterly useless fire them collectively."
• "Disappointing with the staff at McDonald's in Peckham, all those who serve talk for minutes on end and don't serve."

Cleanliness and Maintenance

Pros:

• "What can you say about the experience? It's a McDonald's some are sparkling clean others not quite so, but on the upside this was a reasonably swift procedure."
• "Very impressed with the cleaning service to also how they keep the toilets clean."
• "Air conditioning was very welcome."

Cons:

• "The toilets are a health hazard it's as though the parent company don't care about this branch but it must be making them a lot of money as it's always super ram packed."
• "Not once did I see the floor swept/mopped or a table wiped."
• "Very dirty place... will never visit again."
• "Shop is far too small for the number of people who use it thus very noisy."
• "Rubbish was everywhere."
• "Security is lacking in this store. Gangs operate in the area and I would not recommend anyone dine-in."
• "School kids are everywhere on week days, mc Donald's here employ door staff to try and manage them."

Food Quality

Pros:

• "We were pleasantly surprised, the food took a while to get but well cooked."
• "Received a big tasty with bacon that was cold when it came... to their credit, they took back a nearly half finished burger and replaced it with one that was hot enough to eat."
• "Meals are prepped well, drinks never spill on the way over, and I usually get my money's worth."

Cons:

• "Food always arrives cold. Doesn't matter what time of day. Always cold."
• "Order here if u want cold chips and sadness."
• "Was cold when handed over."
• "The veggie goujons inside the bun were cold, hard as rocks, and lacked flavour."
• "Hot drinks and hot roll sitting there for 20 minutes before our number called so food and drinks were cold."
• "Chips not hot and milkshake was a disappointment."
• "Wrong orders, late delivery, undercooked chips or cooked food left sitting around so it tastes hard and stale."

Order and Delivery Process

Pros:

• "Its very good service considering his busy they get and there burgers are well packed."
• "Delivery to table works. Just don’t expect cleanliness."
• "Like any other McDonald's... its got many seats on the lower floor and some more upstairs for when it's busy."

Cons:

• "I have literally waited an hour and 15 minutes for my order and it still has not even been made."
• "Waited 30 minutes for my order."
• "The service here is very, very slow."
• "This mcdonalds is terrible for ordering for delivery through Just Eat."
• "Probably the worst Mcdonalds in London! Ordering food from here for delivery is like Russian roulette on whether you get your full order, there is food missing from EVERY SINGLE ORDER over the last couple of months!"
• "Never got called for order for 3 ice creams. Had to get a refund after more than 20 minutes wait."
• "Waited for ages, order never came."