Wells Crab House Seafood Restaurant Reviews Summary

Food Quality

Pros:

• "The food was out of this world and so fresh. I was told by our server that the lobster was caught earlier in the day and you could definitely tell this."
• "The seafood was fresh and delicious."
• "Most importantly food was absolutely delicious, fresh and very generous in portion size, beautifully presented and creative in flavours."
• "The food was cooked to perfection and full of great flavour."
• "The food was delicious and very reasonably priced!"
• "The seafood I tried here was really delicious and fresh."
• "The food was delicious and fresh with a good choice of seafood on the specials and a la carte."

Cons:

• "Had the big one. All had very little taste. Tasted like it had just come out of the freezer."
• "We had the seafood platter and the Lobster poured out of the claws in liquid form. The crab was dry and tasteless."
• "Everything was either over or undercooked and the portions were so huge as to be a bit off putting."
• "Starters were bland and mains really poor quality."
• "The udon noodles with sliced beans were flavourless and lacked imagination."
• "The tuna steak came dry and overcooked."
• "The lobster was rubbery and chewy and lacking in flavour."

Service

Pros:

• "Staff are very efficient, friendly and helpful."
• "The service was excellent - especially from the manageress who helped us with the wine."
• "Staff were very attentive without being intrusive."
• "The waiters/waitresses and staff were all so so nice and extremely efficient and helpful."
• "The staff were attentive, polite and very welcoming."
• "Our server, Kelly, was especially gracious and helpful."
• "The staff were great, and Kelly is so thoughtful and attentive."

Cons:

• "I also found the managers style quite abrupt and the atmosphere very tense."
• "This however is my only negative we felt a bit rushed as the table had to be turned around for the next sitting but I do understand why they do this."
• "Four out of five of us developed food poisoning symptoms just a few hours after leaving the restaurant."
• "Although I noticed they were cleaning tables then servi g food to other tables. No hand washing in-between."
• "Snooty staff who told us no room and to put on mask."
• "Went in as your doors had opened to enquire About a table but a rude blunt response as no even though your restaurant only had a couple of tables in."
• "Overly effusive waiting staff were very irritating."

Value

Pros:

• "Tremendous value for money."
• "Great value too."
• "The prices where more than fair for what food you received and how amazing it was!"
• "The food is amazing at a very reasonable price."
• "Superb value for money."
• "A huge amount of super fresh seafood and great value for money."
• "The food is simply fabulous and reasonably priced."

Cons:

• "Sure, it's not the most budget-friendly option in town, but who can put a price on culinary bliss?"
• "Nothing to write home about especially for the price."
• "Prices are a bit high."
• "Wine list looked very pricey, over £8 for a small glass."
• "Over priced."
• "The price for the dish was £40."
• "Overpriced for what you get. Ordered 2 £24 takeaway lobster salads. Lobster was about the size a small fish finger!"

Ambiance

Pros:

• "Perfect ambiance."
• "Atmosphere was nice, not too noisy, appropriate simple decor and lighting that went with the vibe."
• "A lovely atmosphere."
• "Cosy, relaxed environment with a maritime theme."
• "It's a busy, buzzy place."
• "Restaurant was sectioned off but you still feel part of the atmosphere, which was great."
• "Very professional service and a lovely convivial atmosphere."

Cons:

• "The atmosphere very tense."
• "Lastly, the atmosphere was dreadful!"
• "The atmosphere is awkward."
• "The atmosphere is awkward."
• "A shame there are massive plastic clear screens between tables and large distances between tables."
• "The welcome is insincere."
• "For a small slightly shabby seaside restaurant, this sort of attitude is frankly extraordinary."

Accessibility

Pros:

• "Special needs Dogs are allowed with prior reservation."
• "Parking is available almost opposite the restaurant in Stearmans Yard Car Park on Freeman Street which charges for disabled parking but is free after 6pm."
• "Ignore if there's no reservations available online as they save room for walk ins and a quick phone call does the job."
• "You would be best booking in advance to avoid disappointment."
• "Plan ahead for this place. It is always fully booked and there's a reason why. It's great!"
• "Booking early is recommended as they run on two service settings."
• "Definitely need to book as it was fully booked on a Tuesday winter evening."

Cons:

• "Appalling experience on Mother's Day. Refused us entry on a booking as they would not allow a small dog entry."
• "We had covid so didn’t go to the restaurant S booked they charged us £60 cancellation fee!!"
• "Only downside is its super popular and you will need to book 1-2 weeks in advanced."
• "Avoid at all costs."
• "Worth a mention away from the restaurant is the rip off car park opposite. £10 for more than 2 hours. Allow plenty of time for parking."