Murgatroyds Reviews Summary

Food Quality

Pros:

• "The fish was ensconced in a perfectly golden batter, crisp to the last bite."
• "The fish and chips were excellent, not super cheap, but superb quality and a very generous portion."
• "Fish is perfectly fried and not oily at all."
• "Generous portions of beautifully flaky fish and proper chips."
• "The fish was thick white fillet & lovely light crispy batter.. Best I've ever had."
• "The haddock was meaty and covered in the crispiest, lightest batter."
• "DELICIOUS 😋 Can honestly say it's the best fish and chips I've ever had in my life."

Cons:

• "Very poor fish and chips, both undercooked, some chips not cooked in the middle."
• "I was shocked as the fish was really dry and the vinegar has no taste."
• "Sometimes it's not up to standard for the prices they charge."
• "Our chips were well under par, been cooked and kept warm for too long."
• "Sadly this place didn't live up to its reputation the Onion rings were the best part."
• "The fish was to die for chip was soggy."
• "The only downside was the chips, they were a little to hard."

Service

Pros:

• "Very busy fish and chip restaurant, but plenty of helpful friendly efficient staff."
• "The staff were amazing and the interior of the restaurant is really beautifully retro."
• "The waitress Amelia was fantastic & so helpful!"
• "Staff were attentive and friendly."
• "The staff are always friendly and polite."
• "The service from staff was exemplary."
• "Our waitress was so lovely and attentive."

Cons:

• "Wasn't impressed, quite chaotic in the takeaway part, not very good queuing system."
• "Busy, but inexperienced staff appeared to be struggling and it was disorganised."
• "Waiting staff were amazing but they had barely enough time to deal with ourselves very own dissatisfaction and disappointed experience."
• "Rude staff when asking for food to be changed."
• "Staff more interested in chatting to each other than clearing tables or taking orders."
• "The customer service is seriously lacking."
• "The young lad that served us was rude, they have served us twice now and doesn’t seem to have great customer service skills."

Value

Pros:

• "I would say it was value for money."
• "It's expensive at £14 for fish and chips but the quality is outstanding."
• "Fabulous, had the pensioner special £14 3 courses great value."
• "Its £17 with chips but the thing is huge and way worth it."
• "Amazingly their prices aren't sky high either, which is a bonus."
• "Superb value for money for what you get."
• "£15 for a three course pensioners special which is exceptional value for money and service."

Cons:

• "Meh. Not worth the prices they charge."
• "Not worth the prices they charge."
• "Will not return here and fund such a greedy, unaccommodating business."
• "The prices are a little high for a fish and chip chop restaurant."
• "Food however was delicious just overpriced for the substandard service in a cafe."
• "However it's expensive and the last time I was there, I was overcharged as well."
• "Nice fish and chips but overpriced."

Ambiance

Pros:

• "The staff were all lovely, cleanliness was very clean even outside."
• "The establishment is very clean and pleasant with a good atmosphere."
• "A traditional Yorkshire fish and chips restaurant with that decor that's almost time capsule-esque."
• "Enjoyed the busy atmosphere of the restaurant."
• "The vibe inside was warm and the staff all friendly."
• "The ambiance radiated warmth, just the right setting for a memorable meal with loved ones."
• "Decor was a little like stepping into a slice of history, which I really enjoyed."

Cons:

• "Some of the seating is a bit cramped if you're on the big side."
• "Change facilities are too small and nothing suitable for another member of our group with disabilities who is 9 years old and needs a change bed."
• "Horrendous carpark to get in and out off."
• "Very warm in Conservatory and management turned off air con when a group of guests requested this without asking other guests sat in same area."
• "Eventually seated in the conservatory which was cold with no atmosphere, felt more like a cafe than a restaurant."
• "Feeling a bit like a sardine in there."
• "This was a disgrace!! Rebecca and Kim were awful unpleasant people."

Location

Pros:

• "The shop is situated close to the airport (Leeds Bradford) if you are interested bringing your takeaway up to the viewing point."
• "Parking is a bit tight when busy so allow time to arrive if you have booked."
• "Lots of free parking, but can get extremely busy at peak times so you may have to wait to be seated."
• "We had a takeaway whilst on the way to Leeds Bradford airport."
• "This place is very popular so I'd recommend you book, especially around a weekend or bank holiday."
• "Big car park but not many places available."
• "There can be problem with parking if you go there on weekends and you may have to wait to be seated because it gets busy."

Cons:

• "Regardless bc of our colour we were treated different it was blatantly obvious since we had walked in!!"
• "Could do with a bigger waiting area/better system for take out though it does get busy and ques get silly."
• "Just beware, if you don’t have a booking, you’ll be waiting for around an hour to be seated."
• "We were given the bill without even asking for it which made us feel like they just wanted us to leave."
• "Expect to queue to get a table and again, can be a wait to get your food."
• "First of all the so called manager Rebecca should learn what customer service actually means, never met someone so rude she got so close to our face we could smell her unpleasant breathe."
• "The only downside, on our last visit, was the cleanliness of our table, it had remains of salt spread over it."