Third Space Islington Reviews Summary

Facilities

Pros:

• "The gym is a spectacular space designed beautifully enabling a feel of a true 'third space' for one to be, move, relax and enjoy."
• "The gym area is very well spaced out and has high-quality equipment."
• "The pool is very large and has some deckchairs around the side."
• "Clean and brand new gym so obviously very modern and well fitted out."
• "The gym, pool and sauna area are super well equipped and not overly crowded."
• "The facilities are brilliant with a wide choice & availability of machines."
• "The gym and locker rooms are also very clean; maintenance and upkeep are high standard."
• "The club has everything you could need: Great equipment, classes, and facilities."
• "Facilities are first class and the classes are really good."
• "The range of classes is amazing as is the equipment in the gym."

Cons:

• "As a central London gym, it is all underground which means no natural light (not great on sunny days)."
• "A little hard to find."
• "WiFi is must as have no cell signal being underground."
• "For £230 per month, they should have more plates for the barbells and machines."
• "Much of the gym is rather gloomy - lights are kept quite low & the decor is largely black or maroon."
• "The gym area more recently has been expanded which is a plus, but it's still lacking in terms of variety, size and selection."

Staff and Customer Service

Pros:

• "The team are wonderful, Roxy is so lovely with the kids, approachable, friendly, and professional!"
• "The staff are friendly, always saying hello and the customer service (especially Neda) has been exceptional."
• "Super friendly and welcoming staff :)"
• "I am writing to praise the duty manager at the Islington branch, Damon."
• "The PT’s, instructors staff set it apart."
• "Everyone who works there is so friendly and supportive."
• "The staff across all sites are really helpful."

Cons:

• "There are some people who lack basic understanding of gym etiquette."
• "Not a great first-time impression."
• "Most of the staff are friendly and approachable."
• "Customer service can be only contacted via email and quite often they don’t reply to you as apparently they are too busy."
• "The PTs get in your way constantly while you're trying to train."
• "The female PTs give off a very unpleasant vibe, as do most of the female reception staff."

Classes and Trainers

Pros:

• "The teachers are brilliant, the classes are varied."
• "There's a huge variety of classes at all times of the day."
• "The workout classes are endless to choose from, catering to many needs and desires."
• "Lots of variety and choice can always get on to a class."
• "The instructors are engaging with the children and so personable."

Cons:

• "Can you please bring Paolo back to a permanent schedule now he is back from overseas, his classes are incredible."
• "Good luck booking a class as demand far exceeds supply."
• "Classes are very good, sometimes a bit too repetitive."

Value for Money

Pros:

• "Expensive, yes. But you get what you pay for."
• "I definitely get value for money!"
• "It is a higher price point than some gym chains, but I think it is definitely worth the investment."
• "You really do get what you pay for."
• "It’s expensive, but you get a lot for your money."
• "Well worth the money."

Cons:

• "This is a premium club and so much more expensive than standard gyms."
• "To pause your membership I think you pay a monthly fee (£20 or £25)."
• "For how much we pay monthly everything should be impeccable!"
• "Third Space is nice but not worth the money."
• "Prices go up every year while the service stays the same or gets worse."

Overall Satisfaction

Pros:

• "The overall experience is fantastic, you feel like you're part of a club."
• "I've been a member for over a year now and still love it."
• "My overall experience has been great, the club has been a lifesaver in lockdown."
• "Couldn’t recommend Third Space more."
• "The atmosphere is second to none."
• "The vibe, community, and people make it a wonderful place to be."

Cons:

• "The sales process was intense, felt pressured."
• "Some of the admin systems can be a pain (like locker hire)."
• "Good but overpriced and overhyped."
• "Still waiting for the app to be fixed."
• "The gym is good when it's not overcrowded, which is hardly ever."
• "The ambiance is good, but you are just a number unless you spend lots of money on PTs."