DR Electrical - The Appliance Store Reviews Summary

Customer Service

Pros:

• "Excellent service."
• "Thanks Dr Electrical - keep up the good work and Thank you for your service :)"
• "Very friendly and helpful staff."
• "Top work, fantastic customer service."
• "First class service and after care with customer services. I would highly recommend DR Electrical. Staff are very professional and cannot do enough to help."
• "Always buy from DR Electrical as fabulous service and brilliant prices."
• "Extremely happy with the service I received, I found the staff to be most helpful and very friendly, great customer service, and I managed to save money."

Cons:

• "I had Terry visit our house to check a faulty grill... he was extremely rude, patronising and aggressive."
• "He went into a strop, being rude & on the verge of aggressive."
• "Overall, very poor customer service. Keep away."
• "Appalling communication and terrible customer service."
• "The man who tried to fob us off with any sale to up his commision was rude, arrogant & totally not interested in giving Customer Service."
• "The worst customer service I have ever received in my life!"
• "Called about repairing our washing machine. Don't think I have ever spoken to someone as rude as the person that answered the phone."

Delivery & Installation

Pros:

• "The installation was carried out with the same efficiency by another friendly helpful technician."
• "They stored everything for us for six weeks and as soon as we needed them delivery was arranged quickly and efficiently."
• "Delivery was free and the chap who delivered was just as good a Rob."
• "Fantastic customer service from DR Electrical, they delivered and installed my washing machine the same day, very friendly engineer."
• "The delivery was on time and I received a call prior to alert me that it was on it's way."
• "Delivery was spot on as promised and again another very friendly and helpful colleague."
• "Great service and I would definitely use them again. Their prices were very competitive too."

Cons:

• "I moved house and ordered a free standing fridge freezer from Currys, paid in full and delivery date booked, no mention throughout about not being in stock."
• "The model supplied wasn’t ideal as was a non plumbed version and I wanted a stainless version which wasn’t in stock although listed on website."
• "Lorry arrived and no order on the lorry."
• "Was told it would be here in a few days time and instead it took over a week!"
• "Delivery took place the dryer was dented in various places my partner could get his fingers between the door and dryer front."
• "The engineer didn't arrive so we called them again."
• "At 5pm we called them again and were told that the appointment had been cancelled."

Product & Price

Pros:

• "Best place for appliances in Leicester!"
• "I would definitely buy from them again, one happy customer."
• "Recommended a Blomberg dishwasher, both engineers very efficient and explained all the features."
• "We bought five items for our new kitchen and received excellent advice and good prices for all the items."
• "Bought a freezer - great purchase and substantially cheaper than anywhere else."
• "The Ebac Washer is amazing, the range of programs and the efficiency of the wash is second to none."
• "Very friendly and helpful service. Fully understood what I wanted and was able to help with a great model at a highly competitive price."

Cons:

• "Told my elderly mum her machine would be better off replaced than repaired, charged £92 to fit a new machine and take the old one away."
• "The model supplied wasn’t ideal as was a non plumbed version and I wanted a stainless version which wasn’t in stock although listed on website."
• "Would have been five stars but for a few communication problems and the fact that I had to help the delivery driver lug my (gorgeous) new cooker inside, definitely needed a two man team!"
• "Needless to say, we will not be using DR Electrical again."
• "I bought a Dyson vacuum (at a very good price), and it was not delivered as promptly as promised."
• "Poor Service, cannot do simple tasks and rip you off. never use these cowboys. charge you for jobs they do not complete."
• "We ordered a cooker from dr electrical who are supposed to offer a price match but found two places were cheaper but they would not match the price after emailing for a week."