Address: 14-18 Friar Ln, Leicester, LE1 5RA, United Kingdom
Phone: +441162999199
Rating: 4.4
based on 205 reviews.
Customer Service
Pros:
"Professional, friendly, reliable and give the best possible advice."
"Hilary kept us informed and was very quick to respond to our queries, whether via email or on the telephone."
"Luke Shipley, who offered swift response to my many queries."
"Hilary Cruz was incredibly helpful and explained everything to us... She always replied quickly via email and was available to contact via phone."
"Hilary Cruz was absolutely brilliant in handling the sale of our property... responded super promptly to all queries we raised."
"They always kept me up to date with the progress of my case and provided additional assurance when needed."
"Communication was effective and Faaiza Piranie (who handled my case) was quick to respond to any queries I had."
Cons:
"Please do your research before appointing DWS as your solicitors."
"I am currently in the process of buying a house and the sellers are using this solicitor. They are very unresponsive and when they do respond it is not with the correct information."
"First we had Marianna who was abismal and didn't even do the bare minimum or reply to emails."
"So many times emails went unanswered or took too long to reply."
"Emails often took several days to be responded to, sometimes only 2 of 3 questions I asked were answered and other times emails went completely unanswered."
"Very laid back and lacking good communication skills for me."
"Often our contact was out of the office and couldn't be reached which didn't help."
Professionalism
Pros:
"Thanks to their hard work we were able to complete in a good time with minimal fuss or stress."
"Your charges are competitive. I would certainly use your services again."
"I would recommend Faaiza and her team for a reasonable and timely service."
"I would highly recommend your services."
"Kat undertook the conveyancing process from the outset... even going so far as to cancel her planned leave on 21st December in order to get our house completed prior to Christmas."
"We engaged with them to do the conveyancing on our property and were very pleased with their professionalism on getting a good job done."
"They are swift, always available and very commercially priced."
Cons:
"Caused us no end of stress because things were purposely held up and delayed."
"The whole process seemed unprofessional and if we only knew it will look like this we would stick to our previous service providers."
"You guys made our remortgage process a real nightmare."
"I lost the purchase of some property I was going for due to their sloth like behaviour."
"I would not recommend anyone to use DWS for Islamic home purchase."
"The male receptionist was even more arrogant than the solicitors and answered the phone with food in his mouth, refused to put us through to our solicitor he was so unprofessional."
"The DWS solicitor involved did not communicate with his client or the other clients solicitor."
Value for Money
Pros:
"You will get exceptional value for money."
"quick, easy service and value for money."
"DWS also came up cheaper than the other quotes we had so all round we are very impressed and would highly recommend to others..."
"DWS's value for money cannot be beaten in my opinion."
"DWS fees were exceptional value!"
"Charge very reasonable fixed rate fees."
"Their fees were exceptionally good value and would highly recommend their services."
Cons:
"These guys are all about £££ not about customer care."
"I wouldn't recommend this firm to any one unless you want extra stress and no assistance."
"Avoid."
"Given the large amount of choice in this market, I would suggest that people could find better service elsewhere."
"To sum it up, there is a lot to improve especially when it comes to the customer service level."
"Disgraceful service would never use them again."
"Please if you value your sanity don't use this solicitors - if you are caught up in a chain with them then I feel sorry for you and hope you don't have the experience we had."
Responsiveness
Pros:
"Any emails that were sent I would instantly have a reply."
"We will be sure to reach out to them again for any future needs, as both their efficiency and cost really can't be beaten."
"A very professional team I felt very helpful."
"Luke in particular has been a fantastic and a complete professional."
"We will wholeheartedly recommend your services to our friends, that you are very professional and you approach the client with special care in order to achieve full success."
"Chaz is brilliant as always, as is his team with Samantha and Natalie. They are professional, efficient and the process has always been swift with no issues."
"I would definitely use DWS again and would recommend DWS for any legal matters."