Specsavers Opticians and Audiologists - Bedford Reviews Summary

Customer Service

Pros:

• "Always fantastic customer care."
• "The staff are pleasant, polite & helpful."
• "I have always loved the way the staff helps you out and how friendly they are."
• "Good customer service Specsavers, thank you."
• "Staff are very courteous, helpful and polite."
• "Very kind, helpful, caring, and totally brilliant!"
• "All the staff were knowledgable and friendly."

Cons:

• "The customer assistant was clearly inexperienced in terms of communication skills."
• "Poor customer service, rushed throughout the appointment."
• "Having to again go to this store I am disappointed that the level of customer service has not improved in fact it has become worse."
• "Poor customer service."
• "Appalling service, The optician was professional but all the other staff we running round like headless chickens they didn't know who were they were meant to be serving."
• "Do not use. Customer service is appalling, not enough staffed employed."
• "Service needs to be better organised and have some respect for your customers when you are seeing them."

Appointment & Wait Times

Pros:

• "Went Monday 2nd nov2020 had a thorough eye test staff were fantastic had a scan as well got 2 new pair of glasses which came by post got Thursday 5th nov."
• "Booked an appointment on line three weeks ago for yesterday - was seen pretty quick when I got in."
• "So well organised and arranged, from the moment you enter the door greeted and seated, your details entered on the computer and then escorted through the various examinations with detailed explanations I could not wish for better service."

Cons:

• "Finally gave up waiting to be seen for over 40 mins."
• "The one time I turned up 10 minutes late I was told you missed the appointment."
• "Went for my eye test booked time by specsavers. When you get there in plenty of time you end up 20mins later than time booked."
• "A total waste of time apologies a number of time about the wait so obviously too many appointments taken."
• "Terrible service. Went today 20mins before my sons appointment, didn’t mind waiting for that long but they went over my appointment time left us waiting a further 15mins."
• "To busy and not enough staff to cope.. After 45 minutes of watching people come in and be served I went up and asked how much longer until we are seen."
• "Originally went in early June for an eye test and new glasses. On this appointment I was sat about for long periods of time totalling nearly 3 hours."

Product & Selection

Pros:

• "Looking online enabled me to choose from a large selection of frames quickly and easily in the comfort of my own home."
• "I have always used Specsavers to carry out my eye tests and to also supply a great selection of frames from all of the major manufacturers."
• "Great choices of glasses and lenses."
• "The selection of frames is vast and cover a range of prices."
• "I chose my second pair, there was a good selection available."