Address: Canal Rd, Bradford, BD1 4AJ, United Kingdom
Phone: +441274042538
Rating: 4.4
based on 156 reviews.
Customer Service
Pros:
"Kieran dealt with us from start to finish and was helpful, friendly and professional."
"Had the most amazing service from mark linnet."
"First class customer service received from Andy at Vertu Honda can not thank him and the team enough for our experience."
"Neil Farley made, what can sometimes be a somewhat stressful event, a very different experience."
"The Salesman Malcolm has the patients of a saint, and nothing is too much for him."
"The salesmans man who dealt with us was Graham Sharpe and I can't speak highly enough about this gentleman nothing was too much trouble definitely a wonderful ambassador for Honda well done."
"Fantastic customer service from Graham & Joe, both were very professional and not pushy whatsoever."
Cons:
"They simply do not want to admit their fault or problems."
"But if these people are still in the business I would avoid!"
"Do not buy a car from this dealership."
"5 hours waiting for a phone call regarding my battery. Absolutely unacceptable."
"Terrible! Just terrible!... Horrendous customer service."
"The after sales manager Steve and dealership manager Mark are probably the most rudest and inconsiderate people person I have met."
"Very bad customer service. Tried to get a price, person who answered straightaway said he will ring me back in 2 mins but never did."
Sales Experience
Pros:
"Buying our used car was a smooth & easy process."
"Very good with regards to buying a car. Sales rep (David Llyod) much better than other dealers."
"Charles who provided excellent service and a vehicle that meets my needs."
"Their professional service makes us confirmed the model and got the car on the next working day, brilliant!!!"
"We love our new car and know that Honda will support us very well if we need them."
"So pleased with our new car. Firstly the Sales person Andy was extremely courteous, and had all the information required over the phone."
"These guys worked hard to get the deal I was looking for."
Cons:
"I kept taking it back thinking its a one off and it's local to me but never again."
"Purchased a car at a decent price so they are good at selling. But ever since I've taken it back for service or MOT they have either scratched the car, lost my wheel locks... or broken the back panel on the inside of the boot."
"When I had driven the car home I had noticed a huge scratch on the side panel."
"Was offered a discount and decided to go ahead. Left a deposit only to be told today that the car has had 2k worth of adaptions so we can't have it now."
"I called several times to talk to them about it but they basically gave me the run around and didn't help at all. Wish I'd bought privately instead of paying over the odds from this garage."
"This is where the positive experience ended."
"Bought my car from them and when I got home realised there were several big electrical problems."
Service and Maintenance
Pros:
"I had a problem with my CRV and contacted Mr Mohamid Yousef at Honda Bradford... very efficient in booking in and fixing the problem in record time and at a very good price."
"In three hours they serviced my car to like-new condition."
"I've been with honda for a number of years and the service has always been great."
"Fabulous customer service, attention to detail and goes above and beyond to ensure the finer details are covered!"
"I have previously had my car serviced here and have received excellent service...great communication and advice."
"Would like to thank Graham and Paul for the great service we experienced ordering and taking delivery of our new Jazz Crosstar."
"Took my car for a service here today & it was a good experience with friendly helpful & knowledgeable staff."
Cons:
"Horrible service got told my parts was ready to collect gone down to pick parts up left me waiting for 40 minutes to tell me my parts isn't even on the shelf."
"Asked for radio code another time, asked me to bring the car to them and advised leaving car with them the whole day and pay £20."
"Rather go to a Honda garage which is in another county even if you live round the corner from this one."
"DO NOT buy a vehicle from this garage... Absolutely appalling and will be starting court proceedings."
"Avoid this place at all cost... When I confronted the manager about this he berated me and spoke to me like a child."
"Really disappointing as called the dealership to ask if they had a part for honda crv this was confirmed by mamood that the item was in stock... Arrived 2 hours later... to be advised infact they don't have the item in stock."
"Very poor service with a catalogue of problems, several broken promises, failure to follow up and return numerous phone calls."
Facilities and Amenities
Pros:
"Had colouring in sheets and crayons to keep our toddler entertained whilst we talked business."
"I also caught up on work whilst waiting for my car to be serviced and MOT'd, enjoying a coffee and fresh pastry."
"Great staff, lovely showroom, great service."
"The place is clean and tidy, the staff are always friendly and helpful and prices for both cars and servicing are very competitive."
"The staff are always really friendly and welcoming, Especially the parts department."
"All the staff were very friendly and kind."
"Efficient and helpful staff made for a welcoming experience."
Cons:
"They have left my car filthy with grease after services and even left Stanley knives in the back where my children sit."
"Get rid of the valeter never took me hour an half rubbish valeters could have done 20 in the time they did 1."
"Ignorant, arrogant staff, it was pouring down with rain, l was handed my keys and told.....'your car is out there, if it isn't it will be somewhere else'."
"No problem with honda bradford, my issue is with vertu, my vehicle is volkswagon golf, yet i am sent to Honda?"