Vertu Land Rover Bradford Reviews Summary

Customer Service

Pros:

• "The most wonderful experience of getting our new car!"
• "4 months on from my purchase and I'm still receiving fantastic after sales support from the team."
• "She was very patient, she didn't rush me into making decisions, and I didn't feel any pressure."
• "We dealt with Richard Martin who from start to finish was fantastic. Friendly, informative and we felt like there was absolutely no pressure on us to buy."
• "Massive thank you to Amber! I came in to enquire about a new vehicle and honestly I was so nervous. She was so patient with me, answered all my questions - and I had a lot!"
• "Really great service from this dealership I was just passing by so I hadn’t made an appointment but I was still greeted and seen straight away by a young lady called Amber."
• "Received excellent service from Richard Martin."

Cons:

• "They actually damage your car! Sent in for mot and service. They scratched my interior."
• "Absolutely shocking service considering my bill was nearly £1000 plus warranty work."
• "Terrible service from Landrover my car is under warranty and the window switch is broken with the window open so the rain is getting into the car."
• "These guys are incompetent, irresponsible, unprofessional and an untrustworthy dealership."
• "Promised services were not provided, and an advisory was noted without consultation."
• "The service advisers don't seem to know what's going on."
• "Legal action now taken."

Communication

Pros:

• "Always contacting me when he said he would."
• "Kept in contact throughout the build process and kept me updated with dates and paperwork required."
• "The sales person I originally dealt with left and the person who took over personally called to introduce themselves which I thought was very professional."
• "After discussing the lack of communication with the branch manager, Jai, he addressed it with his staff, and going forward, I had minimal issues."
• "The sales executive we dealt with, Richard Coldwell, was very helpful, friendly and extremely knowledgeable - which for a Land Rover novice like myself was a great help."
• "Ali Haider was extremely helpful, paid attention to what I was looking for and came back with deals to match my needs."
• "The new sales person (Ali) kept in contact throughout the build process."

Cons:

• "Shocking service. Went here as thinking of upgrading my landrover, no prices on cars outside."
• "The staff lacked knowledge and gave conflicting information."
• "Service levels are an absolute joke."
• "The total lack of communication is unacceptable."
• "Never return calls."
• "Staff so incompetent they don't know how to update an email address, order parts."
• "While they had the car about 3 days communication was very poor."

Professionalism

Pros:

• "The showroom was well laid out and spotless...nothing was too much even with the added covid pressures on them."
• "Booked my velar in for its first MOT - really happy with the whole experience, updates provided throughout the day on the car's progress, nice new and clean courtesy car provided whilst mine was in the workshop."
• "A proper customer service. Highly recommended for anybody looking for a Land Rover."
• "Visited Land Rover Bradford recently and dealt with Amber and Gemma. Their knowledge and professionalism was brilliant, they listened to all my needs and found me my dream car."
• "I would recommend Joe for his honesty, integrity as well as his professional nature."
• "The experience was amazing, the dealership did everything possible for me to buy the car I wanted, she showed calm, professionalism and very clear communication, great customer service delivered."
• "Fantastic experience at Land Rover Bradford. The Sales executives are full of energy and knowledge and it was a joy to visit the branch."

Cons:

• "Unfortunately the worst experience I have ever received at a dealership."
• "Arrogant salesman, too busy to care about customers."
• "Absolutely amazed at the lack of competence I have experienced by this firm."
• "It’s very disheartening to write this after previous good experiences with Land Rover but being accused of re-selling vehicles I’ve waited months for."
• "I recently had the unfortunate experience of dealing with Virtue Landrover's customer service, and I must say it was an absolute nightmare."
• "Bradford dealership is probably the worst run dealership I have ever used."
• "I found him extremely rude and patronising on the phone, and he lectured me about using bad language after calling the situation a 'p***take'."