Vertu Kia Bradford Reviews Summary

Customer Service

Pros:

• "Tom was very helpful and knowledgeable."
• "Darryl and Martin were incredibly helpful on my initial visit to the dealership."
• "Tony was a brilliant advisor and empathized with me and my family instantly."
• "Darryl explained everything clearly and concisely and made the entire process very easy for us."
• "Adil, in sourcing exactly what I wanted in terms of model, price and other specifications etc, was brilliant."
• "Very friendly staffs, helpful all the time."
• "The staff provided all overall excellent service, high recommended."
• "Phil and his front desk team, for your efficient, polite and extremely courteous service."

Cons:

• "The car was given a full health check and I received reassurance that the noise was due to the car not having been driven for 10 days."
• "During the MOT retest of my car, I specifically requested the receptionist to ask the technicians to ensure that all tyres are tightened."
• "When I picked my car up they said it was a known Kia issue and they sent me a link to download the fix onto a USB stick and make the change myself."
• "Walked in with my husband to purchase an EV6. Stood around waiting .... and waiting. Not so much as an acknowledgement from any of the 3 salesmen sat behind their desks."
• "He made the process as straight forward and hassle free as possible and went out of his way on several occasions during the transaction to make the purchase seamless."
• "Service department is phenomenal - my mum's car had an issue with the doors not locking, putting her car at risk of being stolen."
• "I’ve had my Kia Sportage for 5 months now and the engine management light came on."
• "The staff who dealt with the service were very helpful and very polite."

Quality of Cars

Pros:

• "The Stonic is a great model too, our second Kia and I expect one day we'll choose a third."
• "The service I received was excellent and prompt, and the car was cleaned inside and out."
• "Very well presented Kia Niro, Excellent sales service."
• "I have just taken out a car on lease with Kia as a first time customer. I was very pleased with the service provided."
• "Had a really good experience here at KIA Bradford even though I bought my car couple of months ago."
• "Yesterday I collected my new Kia and I would just like to say a massive thankyou to Anthony Dyson and Martyn Howard and all the staff for their excellent care."
• "Bought a used car from Kia Bradford. All the staff were friendly and gave honest advice."
• "The whole process of part exing and buying my new car was so smooth."

Cons:

• "The car was given a full health check and I received reassurance that the noise was due to the car not having been driven for 10 days."
• "BAD WORKMANSHIP FAILING BRAKES ON MOT WHEN PADS ARE ABOVE 3MM WHEN ASK THE RECEPTIONIST WHY THE VEHICLE FAILED ITS MOT WHEN THE MINIMUM THICKNESS IS 1.5MM."
• "I bought my Niro from Kia Bradford (Canal Road) in June 2022. From the start my Android Auto system kept disconnecting."
• "I took my Kia to Vertu Kia Bradford an annual service and MOT and based on that I write this review."
• "Booked my car in on 22nd dec with an issue, took it in got told it was a type of recall and to book in January."
• "I’ve had my Kia Sportage for 5 months now and the engine management light came on."
• "I had a very positive experience with this garage in my recent dealings with them. My new Kia needed a warranty repair."
• "I have had better experiences from car dealers, the people here are rude and pushy."