Higham Hill Medical Centre Reviews Summary

Reception and Staff

Pros:

• "So far, I am very happy with this practice."
• "Whenever I call reception, my call gets answered very quickly and I get what I need just as quickly."
• "I was both with the friendliness and helpfulness of the reception staff."
• "This is an excellent surgery with friendly and efficient receptionists."
• "Receptionists are always really helpful and polite."
• "The admin staff have always been helpful and have explained things when needed."
• "Amazing GP practice with little to no waiting time to get through to the lovely receptionists."
• "Friendly and helpful reception staff, doctors and nurses."
• "I had a seamless experience speaking to Mareen when I phoned Higham Hill Medical Centre."
• "My family have been registered here for the last year... the last few times we've been, the reception staff have been really pleasant and helpful."
• "Really clear, kind support from doctor and most importantly, the receptionist was really polite and helpful."
• "The receptionists are friendly, give good advice."
• "Polite admin staff too."
• "Kind receptionist and the GP was patient, knowledgeable and really helpful."
• "Reception staff are nice and helpful."
• "Reception staff is nice."
• "I am very satisfied with the help I am receiving from a lady Dr and other Dr too and receptionists are helping me a lot while I attend the GP."

Cons:

• "I am dissatisfied with the service I have received."
• "Today, as I reached out to schedule an appointment, I was informed that my information was not present within their system."
• "Drs have been very helpful, unfortunately having to leave a review due to the service received from certain receptionist without an apology."
• "Unfortunately I have never had a good experience with the admin team whenever I needed something."
• "They are more interested in their own schedule than the health of their clients."
• "Very rude reception, I talked to two of them about some ultrasound results."
• "This Surgery is poorly run and the staff are not very helpful."
• "My problem is always with the same receptionist; the blonde."
• "Was my first time going there, I was 10 minutes late... She was very rude."
• "Rude, unprofessional stuff."
• "Reception absolutely awful"
• "The surgery doctors are incompetent in handling disabled children, the doctor initially refuse to check my son."
• "The rude receptionist give me a form to fill up."
• "Dr. Gupta is so rude, un-kind, and unhelpful."
• "Receptionists don’t care And they Look bother to help."
• "I'm very disappointed with them, they told me they were going to do a blood test, and they did not do it."
• "I could not complain about the service but the new lady at the reception is very rude."
• "These people working reception have serious attitude problem."

Doctors and Medical Care

Pros:

• "On my first appointment, my doctor was very thorough with their questioning."
• "The doctor who deals with me has always been very helpful and resolved all the issues I have had."
• "Dr Divyarani always takes the time to explain what is happening with my body and let's me know all of the available options."
• "There is no doubt that the doctors and reception staff care."
• "The doctors are kind and knowledgable and will refer on if necessary."
• "Dr Mendes in particular has supported me every step of the way."
• "The duty clinician was particularly kind and efficient and I would like to specifically thanks Dr Gupta who was explained everything clearly."
• "The doctors, nurses and the reception stuff are amazing and so friendly."
• "A female doctor diagnosed him with Pneumonia and sent us straight away at the hospital with a letter from her."
• "The doctors always take time to listen and err on the side of caution with diagnosis."
• "The other GPs I've seen here are very good."
• "Good doctors who listen to what you're saying instead of making assumptions."
• "I just wanted to add some more extra information related to my GP which is very good at looking after people to the high standards and showing professionalism, and dealing to the highest standards major problems which their patients have."
• "They were amazing, apart one who was very rude."

Cons:

• "The pace of the service is notably slow."
• "While I understand a reasonable delay of 2-3 days, the absence of conscientiousness among certain employees is unacceptable."
• "Doctors are terrible except doctors Aslam."
• "The worse is doctors Gupta... he don't care about patient and is rude."
• "Always wrong treatments! Always!!!!!!!!"
• "Dr Gupta doesn’t half suck! Lectured me on my lifestyle choices."
• "Doctors not really bothered about your problems."

Appointments and Services

Pros:

• "I got an appointment quickly on the same day I called."
• "I always manage to get an appointment within a few days of calling and never find myself on hold for long."
• "I phoned this morning for an emergency appointment for my 12 year old and she was seen within a couple of hours."
• "I have had no issues since using this GP service."
• "Appointments always run on time and are handled in a very thorough and knowledgeable way."
• "Just moved surgeries and so far they have been excellent."
• "It's always been possible to get a same day appointment and the doctors I've seen are really helpful."
• "5 Star Service from Higham Hill Medical Centre, same day turnaround, highly efficient and professional."
• "Easy to get an appointment."
• "My appointment was at 15:00 and I arrive at 14:55 and the doctor attend me exactly at 15:00."

Cons:

• "I am left with no choice but to transfer my registration to a more competent practice."
• "This was truly the worst GP experience I have ever had."
• "Waited on the phone for 1 hour just to be hung up on."
• "Have been trying for 3 weeks to book an appointment."
• "It’s really hard to book appointments, doctors are always booked up."
• "The worst service ever, I had to wait 1 month for a blood test, and then 2 weeks for results, and now 1 week more for an appointment, and it was an emergency."
• "Really bad waiting time."

Overall Experience

Pros:

• "Overall, I would say that the surgery is a great place for medical needs."
• "As a whole, I find the surgery to be very professional and always welcoming."
• "Generally, I have had a positive experience."
• "My overall experience at this practice has been very good."
• "Everyone is doing their best."

Cons:

• "Unfortunately, the lack of consistent care and administration challenges has made the overall experience with the surgery less than satisfactory."
• "I regret transferring to this GP."
• "Overall very poor service and lack of care."
• "I am really unhappy."