Address: 136 Meeting House Ln, London, SE15 2UA, United Kingdom
Phone: +442076391133
Rating: 3.8
based on 160 reviews.
Reception and Support Staff
Pros:
"Had some ups and downs here, reception staff have been so lovely in helping and assisting me."
"The reception staff are great and very helpful."
"Desk staff are unfailingly polite and pleasant."
"Patricia the receptionist is so lovely and welcoming and made me feel like I was really cared for."
"A beautiful soul I believe by the name Shakira made my visit so pleasant to the surgery."
"Yesterday I spoke to four different people, one doctor and three support staff. Each one had a gentle tone of voice and spoke with respect, courtesy and professionalism."
"Patricia and Jamie on reception are always friendly and helpful."
"My prescription had been sent to the wrong pharmacy yesterday and Ruth on reception just went out of her way to help me."
Cons:
"I ended up spending lots of money going privately, as I simply was ignored and not taken seriously."
"If they give you a referral, chase it up immediately. Reception staff is friendly, but it seems nothing gets done right."
"Been sitting here seen just gone 9am this morning calling them on and off and staying on the phone for about 15 mins waiting for them to answer but nothing."
"Poor receptionist customer focus. I was made to feel unimportant."
"Rude, unprofessional, unpleasant staff. ( the receptionist has a serious attitude problem and an enormous chip on her shoulder)"
Medical Staff and Care
Pros:
"I saw Sylvia - I cannot speak highly enough of her, she was so calm, kind and professional."
"The gps most are great in all fairness and really try to help."
"The Doctor Shafie listens to me and cures me not only with the medication also with his kind words which gives me more confident."
"All the doctors are extremely knowledgeable and pleasant particularly Dr. Haque who has always given me the most valuable use of his time."
"Dr Linares is amazing. He deserves a gleaming online review because he truly is the best I’ve come across for mental health."
Cons:
"The GP staff is unfriendly, they don't care about those in need, and they don't show any compassion."
"The worst GP practice you could choose."
"Yesterday I was randomly deregistered as a patient for inactivity but when my file was looked at I’ve been at the surgery multiple times in the past year."
"Removed essential medications prescribed by specialists from my approved list without discussing with me, then refused to add them back on."
"Referrals for urgent care disappear, are never followed up, and "can't be opened on the system"."
Appointment System and Booking
Pros:
"I can't say I've had any issues with getting an appointment for my little one, at our previous surgery we always had to go straight to a&e because well.....I didn't feel like being barked at by their reception team. But here no anxiety over calling in."
"Great service as far as I am concerned, yes it took a while on the phone but that life at the moment."
"The Dr IQ app gave me a same day response twice when I used before 8am."
Cons:
"However can be hard to see a doctor at times, or to receive updates on status of operations."
"You try to get an appointment and get told to call back tomorrow."
"Being in severe pain the GP could only find an appointment a week later."
"Operationally the worst service I have had the misfortune of having to use."
"Awful experience! Can’t get an appointment even if I call at the right time and wait an hour on the phone."
Technology and App Experience
Pros:
"I am so impressed with the Dr surgery and Doctors that I have seen."
"Also with the use of the surgery’s app it’s convenient and again is always actioned promptly whether you need an appointment, medication etc."
Cons:
"The app isn’t user friendly."
"Don't go to this surgery unless you want to facetime your doctor through a third party app."
"The DrIQ app does not work outside office hours nor does it offer consultations for mental health issues."
Phone System
Pros:
"Remarkably quick and easy to book a telephone consult which meant I didn't even have to leave home."
Cons:
"The phone system through iq doesn't work. There's no indication what time the doctor will call you back and if you work and in a meeting unable to pick up you have to put through the request again the next day."
"NEVER ANSWER THE PHONE. NEVER KNOW WHATS GOING ON."
Admin Team and Communication
Pros:
"I was very impressed with Reiss Ledwich in the admin team."
"Derrick, I really appreciated your assistance this morning regarding my e-referral and the problem I have with my login details for PA."
"Queens Road Surgery is the epitome of excellence! Each of the staff members are sublime in the delivery of the service."
"Today I called queen's Road surgery and receive a very positive response from receptionist called Jamie wonderful man helped me out with some documents to which I'm very grateful for very appreciative thank you Jamie. Val."
Cons:
"After having to phone the doctors 10 times to get a simple appointment. The receptionist hung up on me 3 or 4 times."
"a bad service to be able to make an appointment by phone they left me 30 minutes hanging on the phone and tell me I'm sorry there are no appointments anymore it is incredible tomorrow I personally pass by there."