Westbury Medical Centre - GP in Wood Green Reviews Summary

Staff and Doctor Professionalism and Care

Pros:

• "I have been a patient at this practice for over 40 years and have always found the doctors and staff to be helpful and friendly."
• "The medical team are kind and listen carefully to address medical issues."
• "During my visit every clinician I have seen so far was polite, understand and very professional."
• "Recently when my child was unwell I could not have asked for quicker or more responsive care."
• "Doctor Steinberg is very professional, friendly, caring, and always cures me when I get ill."
• "Dr Kirilov is brilliant as well."
• "Also special thanks to the reception team who were extremely friendly and also patients for letting me take histories from them which will undoubtedly aid my learning as a future doctor."
• "I would definitely recommend this practice to others as the reception staff and doctors were all very lovely and welcoming."

Cons:

• "Every time I booked an appointment they never really solved any of the issues I had."
• "The doctor once googled what she thought I had and asked me if I thought I had that through google…"
• "Doctor wise, I was told I was wasting his time."

Appointments and Accessibility

Pros:

• "Always get to see Doctor of choice."
• "I didn't wait long for an appointment and recently, following a telephone consultation, I was seen in the surgery the same afternoon."
• "There's usually someone available though for emergency if you ring early enough on the day."
• "Kirilov and Steinberg are good. Most complaints here are about the receptionists but I seldom need to speak to them because you can book your appointments online and there is a self check-in system."

Cons:

• "I phoned my surgery to speak to a doctor...only to be told by the receptionist that there were no appointments."
• "They keep on taking more patients but never have appointments."
• "It is extremely hard to get an appointment to get my results."
• "This surgery has a serious problem when it comes to bookings, they appear to be over subscribed with patients as you cannot get an appointment within 3 weeks."

Reception and Customer Service

Pros:

• "Polite, helpful reception staff are conscientious and efficient."
• "Reception team very polite and patient."
• "5 Star Doctors Surgery, All the staff are friendly especially Jackie, Deborah, JJ, and Pam."

Cons:

• "I went yesterday for a consultation... I have tried twice to have the antibiotics, and the pharmacy said that the GP didn't send the order yet."
• "Really unprofessional and un polite reception staff."
• "Receptionists are often very rude and make you feel uncomfortable for calling or to be there."
• "One receptionist, in particular, is very rude and unhelpful."
• "I always get rude receptionists that sound like they’re bored or just having conversations with their colleagues while I’m in the line to book an appointment that apparently need to wait for a whole other month because I shouldn’t have missed my appointment apologies I was ill."

Environment and Atmosphere

Pros:

• "Oh and lovely Motown music in reception which can be very positive when someone feels poorly. Don't change the music!"

Cons:

• "Debbie was very rude and disrespectful when I explained and discussed for a brief moment why the loud music in the reception area is a trigger to autistic people."

Learning & Placement Experience

Pros:

• "I was a medical student who attended this practice as one of my placements in 5th year."
• "I had a morning placement here as a medical student and found it to be an incredible learning experience."
• "I have just completed my 4-week placement at Westbury Medical Centre as a medical student and I cannot be any more grateful."
• "I was provided with lots of learning opportunities, including giving a presentation to the staff and helping to carry out some research on some patient data."
• "Mr. Steinberg gave us very good teaching in the morning, followed by the opportunity to see some patients afterwards."
• "Had the privilege of being placed here for my GP rotation as a medical student. There was extensive exposure of the types of things we'd expect to see within general practice and the tutors have a vested interest in teaching the students."

Cons:

• "My only negative comment would be that I had my bike stolen from outside, so if anyone in the area is reading this and sees someone riding a black specialised Langster single speed, please give them my unkind regards."

General Feedback and Recommendations

Pros:

• "I would recommend this practice to others."
• "I am positive this is a good surgery."
• "Magnificent staff and very hard working and dedication second to non."
• "Dr Mark Steinberg and all his team are all so very professional and make a difference to my life and my family."

Cons:

• "Tis’ a great shame to write this review but I’ve experienced enough rude and unprofessional and personal comments from most of the staff at this GP practice."
• "I'd avoid this practice if possible."