Vapiano Tower Bridge Reviews Summary

Food Quality

Pros:

• "The food was absolutely delicious!"
• "Great food at Vapiano. Top quality ingredients and great freshly made pizza."
• "Food is absolutely amazing. Always cooked well with the exact level of spice you want."
• "The bread was really soft and piping hot and the garlicky pasta was delicious with a slight kick from the chilli’s."
• "The pasta is prepared freshly in front of you to the highest taste and freshness."
• "The food was good but service was too slow."
• "The chicken was tender and the mushrooms melted in your mouth, the ratio of creamy and cheesy was on point and was very flavoursome."
• "Food was so delicious, as always."

Cons:

• "The food however, for my first time, unimpressive."
• "The dishes were really good, we ordered one pizza and one time pasta. The pasta bolognese came after one of us finished his pizza."
• "The pasta was terrible. I’m no expert on Italian food but even I could tell this was cheap food served to the masses."
• "The pasta was overcooked and the sauce was so acidic I couldn’t finish it."
• "The pizza quality is abysmal and tasted like it was made with low-quality ingredients, and the flavors were bland and unremarkable."
• "The pasta is delicious, but it's a noisy space and we waited ages for our food."
• "The spaghetti we ordered was over cooked and looked like they probably had to defreeze a big bunch of precooked food in a rush."
• "Pasta wasn't great, especially considering its the calling card of the restaurant, but I had a nice bruschetta."

Service

Pros:

• "Very good service, pasta was nice, it’s contactless order."
• "The service is great, staff are friendly and the atmosphere is really nice."
• "Staff great and some of them speak Italian too :)"
• "The manager Daniel Oliveira. His attention to detail, friendly approach, and quick assistance made our visit much better."
• "The best service I’ve ever received!!"
• "Lovely staff who went out of their way to ensure the took our order and payment in order to have food and time to get to the theatre next door."
• "However, the food was dreadful! Seriously, how can you go wrong with pasta? Tasted awful, like it was twice cooked."
• "The staff are very friendly ... pasta was undercooked though as they were very busy."

Cons:

• "I would like to start with service that its really bad and these guys don’t even know how to treat the customer."
• "The food was good however the service was staged, corporate and disconnected."
• "The staff gave a vibe that they didn’t want to be there."
• "Food came out very slowly and service felt a little cold."
• "Nice place for a quick munch in the area. Would go again."
• "The food at Vapiano was great as usual but the temperature at Tower Bridge Vapiano was extremely hot."
• "Secondly the doors facing the tower bridge side were locked and we almost turned back."
• "Management and team members are clearly not well trained when it comes to food knowledge and providing good customer service."