Altonapoli Italian Restaurant Paddington Reviews Summary

Service

Pros:

• "Perfect service from start to finish."
• "Waitress and waiter were exceptional."
• "The servers are friendly, understand when not to disturb the guest and are always in for small talk or a joke."
• "We were welcomed by friendly and attentive staff."
• "The staff was friendly and earnest to serve the customers."
• "Very welcoming staff at this nice Italian restaurant just outside Paddington station."
• "Friendly cooperative staff."

Cons:

• "Horrible service. We were 4 people and they completely ignored us in favour of bigger groups that arrived much later than us."
• "Cannot recommend."
• "God help you if you have to communicate any problems to anybody."
• "But there were some very unhappy customers that morning. I overheard at least two tables cancel their orders because the food was just taking too long."
• "Service was an absolute shocker."
• "The service was slow and erratic."
• "Service at this place is dreadful."

Food Quality

Pros:

• "I found the food excellent and the service friendly."
• "This truly is incredible food made and served with love!"
• "Their pizza was simple and decent."
• "Amazed by the value for money and quality."
• "The pasta was really tasty and the tomato sauce was very good as well."
• "The food was so good and the service was amazing."
• "The food was awesome. The food was made by hand using fresh ingredients and you could taste it."

Cons:

• "Even their business not going well, they shouldn't cheat customers."
• "When the rest of the breakfast came out it was cold and looked like my scrambled eggs were microwaved."
• "When the food arrived, it was below average. I tried the seafood pasta and a pizza, both of them were simply just bad."
• "Main course chicken was tough and leathery, difficult even to cut, barely edible."
• "The food that we ordered were just okay."
• "The gluten-free pizza was tasteless."
• "The Penne Carbonara was swimming in a lake of cream."

Atmosphere & Decor

Pros:

• "The restaurant has a good atmosphere and has a very good lay-out/vibe."
• "I found this place really charming, with candles and natural flowers in each table."
• "The new decor is super stylish and my family and I can't wait to spend lots more time here."
• "Lovely restaurant a stone throw away from Paddington station and St Mary's Hospital."
• "The environment is very inviting, making itself stand out from the 'Londonian' style."
• "Authentic non commercialised Italian food in quiet and relaxing surroundings."
• "Lovely little Italian Restaurant, well worth visiting."

Cons:

• "Very pushy waiter, calzone came out cold in the middle and the waiter tried to tell me it was supposed to be that way lol(in case you're wondering it’s not)."
• "Unfortunately it became one of our worst experiences of eating out in London."
• "The outdoor seating is flimsy and uncomfortable and not placed on even ground."
• "I hate seeing many staff members looking into the restaurant, smack bang in the middle of the room, when it is not too busy, slightly invasive."
• "The walls needed a clean."

Value for Money

Pros:

• "There is a nice bar, reasonably priced."
• "Amazed by the value for money and quality."
• "Pricing is way better than most London places."
• "Reasonably priced for the area."
• "Food is very well priced for a restaurant in London."
• "Good simple Italian food that didn't break the bank."
• "For an Italian restaurant that serves English breakfasts with a large mug of drink for just £5.50, you can't really complain much."

Cons:

• "Altogether very unpleasant and cost over £70!"
• "Do not order a glass of wine as two glasses cost the same price as a bottle."
• "Bad, over priced food, staff don't care."
• "Extremely over priced for food that was okay."
• "Way too expensive and misleading - coupled with bad service and a very long wait for your food."
• "Coke was cans not even chilled as was bottle water. Cans an extrovert price £3.99 each."
• "They try to rip you off all they can, adding things like bread that the customer did not order."