McDonald's Reviews Summary

Service Efficiency

Pros:

• "When finally able to go in service was swift and beverages were really nice."
• "Seriously impressed with how slick it was."
• "There was a long line for the drive through but the staff were very good and got through it quick so we weren't waiting too long."
• "The service screens work very well and make the visit and experience quick."
• "A busy Friday evening visit but the service was fast and courteous, and the food hot and fresh."
• "Set within Leeming bar services I've called in many times and always had good service."
• "Fast food, clean toilets, very conveniently located McDonald’s."

Cons:

• "Appallingly slow service, just waited 15 minutes to receive my order."
• "Shockingly slow service, lots of staff at the back but nobody actually serving."
• "Absolutely shocking service. Told to wait outside after I was there in time for breakfast."
• "Long queues for the drive through, outside to order inside for collection, long waits for walk-in collection and for those in Click and Collect bays."
• "Staff regularly get orders wrong, and waiting times are often unacceptable."
• "Absolutely awful service, stood 5 mins at the counter to be served while all the staff talked and aimlessly wandered around."
• "Waited 20 mins in drive thro, gave up and parked up opted to go inside....stood an hour waiting for the order."

Staff Attitude

Pros:

• "Great McDonald's, very clean inside and friendly staff."
• "Really friendly staff. The manager on shift was polite and even brought over a child seat for the little one."
• "The male member of staff who came to bring us our food who goes by the name of will was very polite, smile on his face and communication was great."
• "Staff are friendly & polite; staff also (appear) to be adhering to gov guidelines."
• "Staff have always been very friendly."
• "Fay, one of the assistant was very smiley, polite and helpful."
• "The voice I was greeted with was so happy and friendly."

Cons:

• "Made to feel like a criminal for asking for help out to the car! Staff member Ash kicked up such a fuss like a stroppy teenager being told what to do!"
• "The staff where rude, the guy on the headset was a bit of a prat."
• "Absolutely terrible service from the manager. More or less throws you food at you, no smile, no thank you, no have a nice day."
• "Very unfriendly staff, don't understand when people needs help even with small things."
• "Terrible customer service, rude manager."
• "Didn't catch the name of the manager with black hair in a bun but her attitude while I was in was absolutely vile."
• "Dirty poor staff training and attitude."

Food Quality

Pros:

• "My son had the same meal that he usually gets from Mcdonalds however he said that the Chicken & Bacon Bbq wrap that he got from McDonalds Leeming Bar was the best Mcdonalds meal he has ever had!"
• "Can't fault the food though, we had a McPlant and Big Mac and they were both great as usual."
• "Very fresh and well presented breakfasts."
• "The food was hot and tasty."
• "Good burgers and food."
• "I had a sweet chilli chicken wrap and a latté. It was probably the best wrap I've had from McDonald's."
• "Food is always really fresh and hot when it arrives, I've never been disappointed here."