Address: 1003 Leeds Rd, Thornbury, Bradford BD3 7NH, United Kingdom
Phone: +441274668366
Rating: 3.7
based on 153 reviews.
Order Accuracy
Pros:
"The food was hot, all the buns were placed correctly on top of the burger, the fries were hot and the service was quick."
"A good system running. My experience was very good and it was so much more pleasant an experience as a result."
"It's a good place to start your day off with the breakfast Bacon roll meal and a cheesy flatbread."
Cons:
"How is it possible to forget the burger in a cheeseburger?"
"When I got home there was 2 things missing."
"Make sure you check the order before you leave the drive thru because it will be wrong."
"They tend to forget some of your items here so please check before leaving."
"Check order check order check order. Owe me a good 100 or so cheeseburgers now."
"Terrible service. Pretty slow at delivering orders and even if you get it quick half of the stuff goes missing in the add ons I put on my burgers."
"This branch is absolutely shocking. Slow service and then when food does arrive it's wrong."
"Been through the drive through for 4 big macs only cheese all came with everything on it isn't the first time it has happened."
Customer Service
Pros:
"One of the staff members was very cheerful though."
"Surprisingly good table service at this McDonald’s."
"Very friendly helpful staff and very well run."
"Really impressed with the enthusiasm of the staff, level of service and how fast they processed my order."
"Keep it up Leeds Rd Maccies for having staff that actually cares for their customers unlike other maccies I’ve been to in the past."
"Very organised, efficient staff and they are on top of keeping the restaurant clean and food service quick."
"Ali, customer care, is excellent. He has a professional manner and showed understanding and tolerance."
"Treated my daughter and some of her friends as it was her birthday... Couldn't fault the service at all."
"I was served by Ali he was great helped me a lot he should be manager."
"The manager here is brilliant, so friendly an so understanding to children with hidden disabilities."
"Very fast service was plenty of staff to cope with the lunch time rush."
"Lovely staff came here on Tuesday and they were very helpful."
Cons:
"Poor service she didn't say thanks or and no respect to customers."
"Staff not interested in their job and are quite rude."
"The ordering wasn't too bad, once she could hear us, then we got to the first window to pay, and she didn't speak much no please or thank you's either."
"Extremely poor customer service. Items ordered on the app successfully ordered get to the collection window the person serving states there seems to be an error."
"Service was really really slow, and the kitchen staff looked like they were all over the place."
"Drive thru was busy so decided to go in to order the food... took 10mins before I got my food."
"I placed an order at this restaurant through Uber Eats. When we received it some of our order was missing."
"Saw the manager swearing her head off at a customer."
"Poor customer service, staff not listening properly then blaming other people."
"Every time I go through the drive thru they always get my order wrong."
"Horrible service staff members using foul language"
"Staff are useless as well as the management running the place."
"Worst customer service most horrible staff just had 4 year old and a 6 year old leave this restaurant simply because we asked why the milkshake machine is never working."
Food Quality
Pros:
"This place was particularly in a well-mannered state... they also have good cooked food, it's probably the best McDonald's in Bradford."
"Quick Service and good food. The ordering system is automated using a teller machine."
"Best place for ice drinks and mc flurry from drive-through or click and serve more convenient through app order."
"Food was great. Which is not the usual that I find. Food was piping hot and fresh."
"Before the renovation... The food tastes like the original McDonald's 10 years ago."
"We called in very late and it was surprisingly good as not sure what to expect in Thornbury after midnight .... the burgers etc were spot on and service good."
"Ordered a fillet o fish meal drinks and ice cream food was hot and fresh."
Cons:
"Food not the best but also not the worst (based on other McDonald's), service hit and miss sometimes."
"Cold food stone cold when challenged staff they said we cannot make another one going to take another 30mins at least."
"Poor quality fast and nasty junk food!"
"Too many times I have been through the drive through been handed 'freshly' cooked food to find it clap cold."
"Food was absolutely disgusting. My chips were brown shriveled cold. My burger bun was burnt."
"horrible food stale buns dry pre cooked burgers short portions on the chips and the coke was just fizzy water no flavour.."
"food was cold should be expected with staff not interested in making sure the basic needs of costumers not met."
Cleanliness
Pros:
"In the time we were in there eating we saw numerous staff cleaning the tables and floor."
"Very organised, efficient staff and they are on top of keeping the restaurant clean and food service quick."
"Always clean inside and quick service."
"Recently revamped, a very clean outlet."
"Here for a coffee. Place is a bit worn and could use a deep clean but otherwise it's ok."
"This McDonald's as just been refurbished and the outside area as been made bigger."
Cons:
"I then struggled to find a clean table. Every table was dirty."
"The Staff are friendly but they have this continuous loud music being played."
"Food at the drive through was good, but the place is like a rubbish tip.... it's filthy with food wrappers n bottles n cups, all just thrown on the floor."
"The place was a mess, the server wiped her nose with her scarf, the toilets were filthy."
"Very noisy and staff run around like headless chickens.had to ask for table to be cleaned."
"this places needs a good clean outside" and "restaurant not clean."
Additional Charges
Pros:
"They do charge 10p for dips though so make sure you use the sauce stations for Ketchup and BBQ."
Cons:
"Was disappointed to have to pay 10p per sachet of sauce after spending £33.20 on the family meal."
"They made me order 2 dips on the app for 20p!"
Allergen Awareness
Pros:
"Spoke to the on duty manager who was very understanding and did offer to replace the food item."
Cons:
"Don't eat here if you have allergy."
Parking & Accessibility
Pros:
"Great service. Prompt, efficient and courteous."
"Special thanks to Ali for his help in ordering, sorting parking and making our visit to this particular Mcdonalds an enjoyable one."
Cons:
"Hate the parking here, someone is going to get seriously hurt with the amount of cars that build up and on the road."
"I personally didn't like the way they refer to wait on a particular parking bay, which cannot be found easily and particularly on rush hours."
"last time I want carpark was covered in rubbish with bins over flowing" and "why do the delivery drivers find it necessary to park in the click and collect order point or disabled spaces then go inside stopping customer from collecting there orders."
Drive-Thru Experience
Pros:
"Usual McDonald's food and service, polite staff and fairly quick experience through the Drive Thru."