McDonald's Reviews Summary

Staff Service

Pros:

• "Lovely helpful friendly staff. Couldn't do enough for us, and a great big plus the food was also Hot and fresh thank you."
• "Quick service and always a clean environment."
• "The assistant was engaging and cleaned our table."
• "Great service and helpful staff."
• "Extremely polite lady who took my order."
• "The staff at this branch are just really pleasant, polite and efficient."
• "The friendly staff made sure we were satisfied with our orders and had all of the food we asked for."

Cons:

• "Much of a much, usually forget sauces or give you the wrong food."
• "The staff are allways grouped around the window all gossiping and not paying any attention to the orders."
• "Staff here either don’t give a s?!t, or they are just plain thick!!!"
• "Rude staff with no manners."
• "Staff didn't have a clue what they were doing."
• "Adam is rude and definitely should not be working in customer service."
• "Very poor customer service at both drive thru windows."

Food Quality

Pros:

• "Fries were straight out of the fryer and beautifully crispy and hot."
• "Quarter Pounder with cheese came customised as ordered."
• "McCrispy was good, although it seemed a little dry."
• "Consistently good food and drink at low prices."
• "Decided to come here after a race as the McDonald's in Harrogate is a filthy dump. Busy but lots of staff, clean. Food was hot & delicious."
• "Great food, nice atmosphere better than the one in Harrogate, nice and fresh chips."
• "The food is usually hot which I can't say you get from all McDonald's."

Cons:

• "Love a burger but recently they are poorly presented and taste so disappointing."
• "They took over half an hour to bring our food over and when they did half of it was wrong."
• "This branch consistently fails to provide complete drive through orders."
• "Never any milkshakes always out of order."
• "Food was good apart from receiving caramel pie at 16.04 that should have been disposed of at 15.20 as it was past service time as it was cooked at 14.00."
• "The whole order was wrong when we opened the bag of food."
• "Worst cardboard burger ever and son spent night throwing up after chicken nuggets."

Cleanliness & Maintenance

Pros:

• "Recently remodeled with all new interior. Very clean."
• "Nice McDonald's clean and tidy and happy friendly staff."
• "Very clean."
• "Place is clean and tidy, a lot of space, kids table are great."
• "A Saturday so exceptionally busy but very coordinated staff and on the ball with keeping things clean and tidy."
• "MacDonald's is clean and tidy."
• "Toilets was spotless and the staff were pleasant and helpful."

Cons:

• "This place is terrible and smells like my Grandma's commode!"
• "The dirtiest Mcdonalds i have ever visited."
• "Needs a better baby changing and disabled toilet always stinks."
• "Absolutely disgusting tables not cleared and dirty toilets."
• "Food all over the floor and tables in seating area (even when no customers)."
• "Toilets smelt putrid and restaurant really cold, due to the door constantly opening and letting cold air straight through the inside."
• "The Mens toilets smell like ammonia."

Service Efficiency

Pros:

• "Food arrived quickly and still warm!"
• "Wait for food through the drive through was quite quick."
• "Always busy but doesn't take long to be served."
• "Service was fast."
• "Service was quick and efficient with no mistakes to the order."
• "I had my food in less than 20 minutes and I was one of the last to be served, very impressive!"
• "Friendly Efficient Service, now open 24/7."

Cons:

• "Used to be one of the best McDonald's around but lately the service has been insanely slow."
• "The speed of service has deteriorated noticeably since they introduced the self-serve machines/order points."
• "Service was horrendous, I waited 10 minutes for a white coffee when there was only me in the place!!"
• "Very poor, I have called early morning... I still have to wait 15 to 20 mins for a coffee and bacon sandwich."
• "Three times now that we have tried ordering through Uber Eats, each time the delivery time gets pushed back and back until it just cancels."
• "Horrendous. Wouldn't bother been twice and was 20 mins plus in drive through."
• "Very slow service today. The staff didn't give the impression that they knew what they were doing."

Order Accuracy

Pros:

• "Compared to the MacDonalds in Oakwood, Leeds this Knaresborough MacDonalds is in another world. They get everything in the order right."
• "I would recommend this place to all ages."
• "Our family meeting point for any time of the day."
• "We were served by a great young man called Chris Woppit, he was so helpful and provided great service."
• "They'll always welcome you with a big smile."
• "Top notch. Fast and great food - Milkshakes always flowing here - and the atmosphere is Ambient."
• "I went late at night, staff were lovely and kind. Super efficient as my order was ready in a very short time."

Cons:

• "Much of a much, usually forget sauces or give you the wrong food."
• "They took over half an hour to bring our food over and when they did half of it was wrong."
• "This branch consistently fails to provide complete drive through orders."
• "The whole order was wrong when we opened the bag of food."
• "Constantly getting orders wrong. Food comes stale even on collection."
• "As usual it’s not often you drive away with the correct order."
• "Inaccurate order and burgers not made correct yet again."