"Lovely lad named Pedro served me and was extremely well mannered."
"The staff were great - very friendly and efficient."
"Just wanted to say how fab the customer service was from a lady called Petra."
"All the staff we came in contact with were bright and helpful."
"The member of staff who brought our food over was very polite and asked if we needed anything else."
"Stopped here for a quick bite to eat before a long journey... staff very friendly and helpful."
"We were then helped by the Customer Service Manager, Petra, who explained to us how we could order table service."
Cons:
"And the girl serving was too busy chatting about her night out instead of customer service."
"Food tends to be cold, service is sullen, and order often wrong."
"The staff member who handed me my food, however, was very rude."
"Our order couldn’t of got much worse. To start with the lady taking the order was rude."
"Not busy but waited over 10 minutes for our meal to be prepared... no apologies whatsoever!! Rubbish!!!!"
"The manager was so rude and very nasty in the why she spoke to you."
"Greeted by a lady at the door who basically shouted ‘you can’t come in!’."
Food Quality
Pros:
"On another note, get a chicken legend, yummy scrummy."
"The food was hot and fresh and more importantly the order was correct."
"Burger was fine."
"Food was lush too. Big tasty with bacon."
"Food was good ie hot and they had Mc flurries."
"Everything else you would expect, modern and well lit everything served fast and fresh."
"The food tastes better, the service is fast, the place is all spic and span and the staff is kind and helping."
Cons:
"All 3 of them had burnt black patties and no pickles or mustard was seen in sight."
"Burgers clearly precooked as all dried out... Strange mouldy aftertaste on the last few bites of my big tasty burger."
"Food tends to be cold, service is sullen, and order often wrong."
"Food isn't very good standard."
"The chicken sandwich was rubbish hardly any lettuce the bun was cold n dry."
"The burgers were really dry, yet the chips quite soggy."
"Spent £60 on cold damaged food and drinks absolutely disgusting!"
Cleanliness
Pros:
"Clean toilets and areas around the building."
"Was clean and tidy as you would expect."
"Wow for a McDonald's this place was clean & tidy."
"Always really clean and tidy too."
"The restaurant was clean and tidy, with staff going around making sure any children had balloons or activity packs (never seen that before)."
Cons:
"The street is absolutely covered in McDonald's branded rubbish."
"Have never seen such a dirty McDonald restaurant in the last 10 years..."
"This branch will nearly always leave an item out of your order."
"Lots of flies all over."
"Tables wasn't to bad, need to just keep on top of cleaning."
"Tables were not cleared although it appeared person who was supposed to be clearing tables was actually sat down talking."
"It is completely disgusting that you order your breakfast they take your money as being disabled and not allowed out i thought I would order through just eat and then I had a email from McDonald's saying that my food was cancelled."
Service Efficiency
Pros:
"These guys do a great job, quick, efficient, just like a drive thru should be."
"Food came quick and couldn't have asked for more."
"Service was really fast and polite even though it was a busy lunchtime."
"We ordered table service which was delivered extremely promptly and was of excellent quality."
Cons:
"25 minutes it took them!"
"Waited 45 minutes in drive thru queue."
"Took a while to get the food to the table."
"It was not good we waited 30 mins and then we left because they forgot our order."
"Not exactly fast food - a nearly thirty minute (seriously, THIRTY minute) wait for three tiny burgers."
"Fast food? You are kidding! 30 minutes wait for a double quarter pounder and a big Mac."
"Takes Half an hour to order and then after half an hour to pay for the food, the staff are barely moving."
Order Accuracy
Pros:
"The food was hot and fresh and more importantly the order was correct."
"We ordered table service which was delivered extremely promptly and was of excellent quality."
Cons:
"Everytime I use this McDonalds my order is never what I ask for."
"Not a well run restaurant. On numerous occasions when using the drive through, I have not received everything I ordered and paid for."
"This branch will nearly always leave an item out of your order."
"Constantly forget items when ordering for delivery."
"Got my order wrong while visiting the drive-through during rush hour."
"Constantly mess up your delivery order... Expect missing items!"
"The burgers I got was not the ones I had ordered."