Pepe's Reviews Summary

Food Quality

Pros:

• "Food is bang on always come here for food."
• "The food was delicious, especially their famous flame-grilled Peri-Peri chicken."
• "Food was fine and good in taste."
• "Excellent Chicken and multiple choices of food in very good price."
• "Amazing platter of chicken with sides. Really flavoursome - flame grilled and juicy."
• "The food was delicious, especially their famous Peri-Peri chicken."
• "Very good experience I had at Pepe's. Food was fresh, tasty."
• "The burgers were well cooked and full of flavor."

Cons:

• "The food was bland and lacked any real flavor."
• "Food always hard and chewy even after complaining they don’t care."
• "The chicken was overdone and hard as rock both in my pitta and my hubbys burger."
• "Omg. Thinnest chicken fillet in the burger and in pitta I've ever had in my life."
• "I ordered a hot chicken burger and it was really dry and no taste."
• "The food was tasteless the chicken pitta tasted like rubber."
• "The chicken was like hard, cold and wet like rubber which wouldn’t even cut with a knife."
• "Food is disgusting and cheap, most of their reviews are fake."

Customer Service

Pros:

• "The service was exceptional, with attentive and knowledgeable staff."
• "The entire staff was so respondent and active. Overall so good experience."
• "Staff was very active, attentive and respondents."
• "Service was quality and amazing."
• "The staff are very friendly and respectful."
• "Asma and Team is very professional, well cooked food."
• "I was really impressed by the level of customer service at Pepe's Piri Piri in Batley."
• "Came in today, the place nice and warm and clean the staff were friendly at arrival."

Cons:

• "Service is very poor always come in and there is no one front house."
• "Honestly, never answer their phones."
• "The guy who answers has no manners and no customer service skill."
• "When I went to pay, she slams the card machine down in front of me."
• "Had to wait an hour. Our order was initially given to wrong customer."
• "No customer service at all the young lady who served us was miserable."
• "Staff were very rude whilst ordering and spent time gossiping loudly."
• "Poor customer service, staff are inept."

Ambiance and Environment

Pros:

• "Environment was so calm and most importantly, the entire staff was so respondent and active."
• "Big sitting area with good gaps in between. High privacy seats."
• "The ambiance is perfect for family."
• "The place is huge and very spacious, absolutely spotless."
• "The ambiance is very welcoming and charming."
• "Very juicy chicken and great selection too. Clean, covid friendly restaurant."
• "The ambiance is so lit. The staff I have experienced here is really friendly."
• "A great place to eat out at. Big and spacious and you feel comfortable."

Cons:

• "Visited peak lunch time (the fact that it was totally empty should have given it away)."
• "Toilets are filthy."
• "Clean dining area but free places to sit. Toilet was hmm okish."
• "The restaurant itself is a bit odd, its clean enough but its a massive place, with only a few tables."
• "The place that we had eaten didn't serve coffee."
• "Place looked like a cheap copy of McDonalds."
• "Popped to Batley last night, went to Plaza for a meal with kids."
• "AVOID!!!! Gosh, looks like they’ve paid for the reviews on here!"