G-tech Motor-Works Reviews Summary

Customer Service

Pros:

• "Customer service from Matt was second to none and Imtiaz (Co-Owner) is very knowledgeable and highly proficient."
• "Wow.... Such fantastic service from start to finish, such a pleasure to find a forward-thinking company who puts their customers 1st."
• "Fantastic customer service. Main dealer could not get my car booked in for 3 weeks. Rang G-tech booked me in the same week."
• "Visited today (after being recommended by family members who regularly use G-tech), as a novice to all things motor related I had no idea what to expect. Was greeted by Imtiaz who was friendly, polite and informative about service booked for - which made the experience a lot easier!!"
• "The customer service was of the highest standard and the team were all friendly and helpful in sorting the car out."
• "The customer service is exceptional, the team are so friendly and knowledgeable."
• "Customer service here was great. Prompt, friendly communication and booked me in for a major service at a time convenient to myself."

Cons:

• "Firstly; the customer service was all off, there’s some sort of good cop bad cop thing going on that made my time dealing with them difficult."
• "Instead of fixing the issue they bypassed the wiring loom so my engine management light doesn’t show."
• "Three times I called and was advised that the Customer Service Manager would call me back, no calls were received on the day."
• "I am disappointed as I was asked to come in three times only to be turned away each time with not so professional excuse."
• "I booked my car in last week for rear discs and pads and requested an early time and was told 8.30... By 2 the parts still weren't there. I didn't get away till 4pm. The staff couldn't have cared less."
• "However I have spoken to you couple times on the phone and it was not a nice experience."
• "The staff couldn't have cared less, even tried to tell me i had an engine management problem when i hadn't. 8 hours to do a 2 hour job they are a disgrace."

Quality of Work

Pros:

• "Professional, competitive, very trustworthy and they are always willing to go that extra mile and their attention to detail is great."
• "Had my car remapped and honestly couldn’t be happier with the results."
• "Their expertise on BMW M cars is on another level."
• "Had my rod bearings and a few other bits done here week on my E92 M3... They really care about what they do and I felt 100% certain that my car was in the safest of hands."
• "Clear explanation of work carried out, All at a very good price."
• "They did an excellent job on my BMW."
• "They did my timing chain, piston rings in good price and now after long time i have an perfect car."

Cons:

• "They seemed to think it was the turbo itself, so we changed this and a couple of other things, which cost a total of £2.5k. This didn’t solve my issue."
• "I had a water leak in my VW Golf. The guys diagnosed and fixed it. I noticed the same leak after 2 weeks."
• "Took my BMW E61 for tailgate not opening problem, they said it will cost £55 for them to check... GTech are con artists."
• "GTech are con artists..who also break parts off your car and tape them up to hide the damage..keep away."
• "A lot of time and money wasted and I’ve been given more problems walking out then when I first arrived."
• "Each time I left the van with them for prolonged periods where they used full tanks of my own fuel."
• "I bought a beautiful bmw alpina... Until i took ot too Gtech and realised i bought a turkey for a car."

Value for Money

Pros:

• "100% recommended. They know their stuff."
• "Top garage highly recommend."
• "Will definitely be coming back here for any issue with my bmw."
• "Really happy with everything, well done guys!!!!"
• "They sourced the alternator and got it fitted all on the same day."
• "They always take the time to show you things and explain."
• "Price was nearly half that of the Audi dealer."