Address: 1 Allen Row, Paddock, Huddersfield HD1 4RN, United Kingdom
Phone: +441484545422
Rating: 4.5
based on 252 reviews.
Customer Service
Pros:
"Their customer service was great, and they clearly take pride in doing their jobs well."
"Laura, the customer advisor was very polite and friendly and couldn't do enough for us."
"Both receptionist were extremely helpful, knowledgeable and friendly."
"The staff are friendly and helpful and I'm always happy with the job they do."
"Really nice ladies on reception...nothing too much trouble...a company who care about customer service."
"Jo on customer services is great, she's both friendly and knowledgeable."
"Friendly and helpful staff. Happy to explain anything you need in a helpful manner."
Cons:
"I didn't experience no 5 star service."
"Really disappointed.. I would suggest people please do not support these kind of places."
"Five star auto centre- one star support. Poor customer service, heavily inflated prices."
"The owner is also extremely rude to customers."
"Telephones and found the receptionist lovely however the sales lady I was passed to was quite pushy and gave me advice that wasn’t in any way suitable for my needs."
"They're frauds, run away. I repeat RUN AWAY!!!!!!"
"Received with straight faces, no smile, like why he has come to our shop."
Quality of Work
Pros:
"Just generally good people doing good, thorough work."
"They even washed and valeted the car - well impressed and highly recommend this team!"
"After having had my clutch burn out on me, the RAC towed my car to Five Star Autocentre and I'm beyond happy with my results."
"They carried out the work required and explained and showed me all the parts replaced, how they were broken etc."
"The repairs and servicing have always been of top quality and prices are extremely fair."
"Diagnostic was in depth and checks fully recorded. Work done after was fantastic and the car feels and acts better when driven."
"They always do such a good job on the work they do, the car always feels great after it comes out of their garage."
Cons:
"Had CV gaiter done a few weeks ago. The drive shaft came away from the hub as we were setting off on holiday."
"The first time I took it back they basically just said wait a while and the issue would sort it self out because there was some residual fluid burning off."
"Then I went to another garage got them to check it and was a simple l £30 fix instead hundreds you claimed."
"I spoke to a fuel injector specialist in Leeds, he told me £2200 for a job like that is ridiculous and day light robbery!"
"The car was returned to me with warning lights on and blue paint over the steering wheel."
"Two years ago we had a gold service. All well but then a fault appeared that never happened before - the engine would 'pulse' revs when stationary."
"Clearly this garage are either terrible at their job and can't find an issue with a car that had already been diagnosed for them."
Value for Money
Pros:
"There is an option to pay in four installments which is a god send for me. It means I dont have to worry about the cost so much."
"I paid my invoice, which was a lot cheaper than my previous garage."
"The price was outstandingly cheap! I couldn't believe it!"
"Other garages would have just done what I asked and charged the full amount even if the work was not necessary but these fine folk informed me that a full service was not required."
"Would highly recommend this garage to anyone having car problems in Huddersfield.... Wonderful service from the ladies on the front desk, and a fair service with good pricing too."
"The prices are extremely competitive, but best of all, everything is clearly quoted and explained so there's no chance of any confusion or surprises when it comes to settling up."
"I got my car fixed for cheaper, (it’s nice to find somewhere I can trust because I know nothing about cars)."
Cons:
"Taking advantage of vulnerable elderly women in my opinion is the lowest of low."
"I spoke to a fuel injector specialist in Leeds, he told me £2200 for a job like that is ridiculous and day light robbery!"
"They wanted £200 to change a coil and change 1 headlight bulb."
"Was then told it needed a cam replacement for an extra £1000 plus which was conveniently missed on the original diagnostic."
"I was quoted £82 excl. VAT for polishing my headlight as it failed the test due to thin film formation."
"I ended up paying nearly £700 on my Toyota which was 9 years old with only approx. 65k on the clock."
"However, I feel they are rip offs, and if people shop around a bit, ask family and friends, they can find much cheaper, more trustworthy MOT centre's close by, and save hundreds!"
Integrity and Transparency
Pros:
"Would HIGHLY RECOMMEND this trustworthy company for their open and honest approach on every aspect of their work and service."
"Brilliant company and totally transparent."
"They always think from the customer's side and replace parts when only its actually necessary to do, if not they just fix it."
"The garage were transparent on prices and managed to source the parts and install them on the same day."
"They try to be fair and informative when explaining a problem."
"This auto garage consistently provides honest, professional, and trustworthy service."
"They were very clear about timescales and cost and, although maybe not the cheapest garage, they got the job done in good time and were friendly and professional in the process."
Cons:
"Taking advantage of vulnerable elderly women in my opinion is the lowest of low."
"This company just want to make money off you when there is no problem…. all could of been resolved with just an apology but am guessing that not there job to apology just try to justify it!"
"If you do use 5star autocentre despite this review just please be aware that if you are quoted for extra work, it might not be required."
"Your MOT service is designed to find unnecessary faults, which are not even in the MOT manual, in order to scam customers."
"All I want is my car fixing but as they’ve refused to do anything I’ve had to take it to Nissan at extra cost which is infuriating."
"I will not be going here again, I have two vans that do a lot of miles and a car, so their loss, for what a ten min job, which I would have happily paid extra for."
"They're frauds, run away. I repeat RUN AWAY!!!!!!"