McDonald's Reviews Summary

Service

Pros:

• "Friendly pleasant staff and able to still do counter service."
• "i would like to give a big shout out to your new member of staff ibrahim sardar, he made my mcdonald’s trip very pleasant."
• "Been to a lot of McDonald’s around the world. This one was really good. Place was spotless."
• "The cleaner of this place is amazing! Every time she's on shift, the place is spotless!"
• "There is a very friendly and efficient guy on drive thru."

Cons:

• "Poor service chicken Sandwich was served with half of a roll fries were cold."
• "Terrible place to go. Placed our order when we got back to car to eat the food there were no burgers in the buns and the orders were wrong will not be visiting again. Do not recommend."
• "Every week problem with order. Cheese on food after requesting none."
• "Drive through, got home, burger we'd requested without cheese had cheese and no sign of the festive apple pie we'd asked and paid for."
• "Absolutely appalling service. Always leaving out food from my order either chips or burgers..."

Food Quality

Pros:

• "The nuggets i had there the other day were really top quality, super crunchy and hot."
• "The Big Mac and chips were boiling hot and fresh straight off the grill."
• "The star of the show, the golden-brown fish fillet, was a true work of culinary art."
• "Piping hot breakfast food. Perfect."
• "The signature collection burgers are fantastic."

Cons:

• "The fries are always luke warm and limp."
• "The fries however, were disappointing. Limp and kinda soggy."
• "Absolutely terrible ordered chicken nugget share box... They were all hard and found hair in them."
• "Had some chicken burger type thing and felt quite sick after eating it."
• "Absolutely disgusting undercooked hash brown full of oil."

Order Accuracy

Pros:

• "Food was nice from here and speedy too."
• "Ordered meals on UberEats. Delivery pretty quick."
• "Used the app and collected via drive thru. Service was quick enough..."
• "The children loved their veggy happy meals and my crispy chicken burger was a delight."
• "Typical McDonalds, I've never had a problem with an order."

Cons:

• "Every week problem with order. Cheese on food after requesting none."
• "Drive through, got home, burger we'd requested without cheese had cheese and no sign of the festive apple pie we'd asked and paid for."
• "On opening the bag I have 1 cheeseburger, 1 hamburger, nuggets and no large fries. Absolutely useless."
• "Ordered a tiramisu flurry and got a maltesers, they forgot our straws."
• "A couple of times I've used drive thru, gone home and wrong food in bag."

Customer Experience

Pros:

• "Good for children, some vegetarian food available, disabled toilet available."
• "How does anyone not love McDonald's. Decent quality, good value and consistent standards."
• "The food and coffee is always good unlike other McDonald’s where it can be hit and miss."
• "Amazing food an the computer service to order food is great as no need to queue up less stressful with 2 kids who don't know wot they want the computer takes all that stress away 😀"
• "Cheap convenient fast food has drive in, table service the computerised device points aswell as pay desk, charging points for phone's, restrooms, disabled access and toilets and some outside seating."

Cons:

• "Terrible place to go. Placed our order when we got back to car to eat the food there were no burgers in the buns and the orders were wrong will not be visiting again. Do not recommend."
• "THE WORST CUSTOMER SERVICE EVER!!"
• "over a half hour wait for food, once arrived all cold, taken back and STILL given cold food."
• "Avoid using this useless place, poor customer service, awful food."
• "Absolutely the worst customer service ordered off uber eats."