Promotive Reviews Summary

Customer Service

Pros:

• "Great Customer Service and very competitive."
• "The garage arranged recovery, were communicative throughout and gave best advice and guidance at each of my queries."
• "Kept me updated throughout the day on progress and were very reasonably priced."
• "The staff kept me informed every step of the way and provided top quality service."
• "Brilliant contact from start to finish - Chris explained everything clearly."
• "Chris was extremely friendly, great communication and kept us informed about what had been done and what further work would need doing in the future."
• "The customer service was excellent from start to finish - polite and friendly, text reminders, talking me through what the advisories were in detail."

Cons:

• "I contacted John who showed no interest in my complainant and made no steps to rectify the problem."
• "Asked owner John to sit in on a brief test drive with me to make sure it was fine. This he POINT BLANK refused to do!"
• "Ask for a quote, never got back to me, left details. Demeanour of man there was not a pleasant encounter felt like I was made unwelcome as he was too busy etc."
• "Had to take my initial review down as they refused to reset the gearbox adaptations which should have been done after the fluid change until I did."
• "Just go somewhere else!"
• "Very unprofessional. Made me pay cash before they would release my car and gave me an invoice that is not factually correct."
• "Within 30 minutes I had an email saying he was disappointed I had the car serviced elsewhere and therefore 'respectfully' I should ask them to look at my leak."

Quality of Work

Pros:

• "Promotive helped me diagnose a problem with my car that had caused me grief for months."
• "Promotive were brilliant and fitted me in, carried out the repairs, and even found things that had been missed before."
• "Never failed to solve any of my car problems."
• "The service provided was second to none & since I’ve had the car back it’s been excellent."
• "Once again brilliant service from Promotive, Chris was great as always and ended up saving me £900 compared to a quote I received from the main BMW dealership!"
• "Not only did Promotive resolve the oil leak, they identified a timing chain issue, which effectively saved my engine."
• "Promotive did a spectacular job of getting my car serviced and in good working order."

Cons:

• "Within a few months the fault returned, so went straight back to Promotive who charged me again for a diagnostic test."
• "Charged over £60 for another diagnostic check and new hoses."
• "Charged 800 pounds to do a transmission fluid change. Broke my door handle in the process and wanted another 95 pounds to fix it."
• "Took my E46 in for intermittent misfire. Over £900 later still exactly the same."
• "Then told head gasket gone and would cost another £800."
• "On first pickup when repaired, I drove less than 300 yards and fault still there."
• "The transaction was easy and the owner John O'Sullivan was very helpful when selling. I went to trade the BMW in a year later only to find there was outstanding finance on it."

Professionalism

Pros:

• "If you want a clean, organised and knowledgeable garage with friendly and helpful staff, then you should use Promotive."
• "Very thorough. Kept me informed and up to date when carrying out the work on my car."
• "The Team at Promotive are professional and trustworthy."
• "Good communication, professional and work carried out as expected."
• "Chris is absolutely incredible."
• "Chris and John are totally professional in their approach to their work."
• "Chris and his team were professional, knowledgeable and informative."

Cons:

• "Leaving cars along that road make it impossible for my wife to get a pram past on the opposite side which also makes it very dangerous for kids or anyone else in that particular trying to cross that road between parked cars…"
• "Beware."
• "Looking back, I wish I’d of paid the extra to have BMW do the work."
• "Very unprofessional. Made me pay cash before they would release my car and gave me an invoice that is not factually correct."
• "Just go somewhere else!"

Value

Pros:

• "Once again brilliant service from Promotive, Chris was great as always and ended up saving me £900 compared to a quote I received from the main BMW dealership!"
• "Very professional and incredibly cheaper than main dealer."
• "The service on the car was done in good time at a very reasonable cost."
• "Were very reasonably priced."
• "Very resonable prices compared to main dealer prices."
• "Much better prices than the local Newport main dealership and infinitely better service."
• "Service all done and a nice chat with Chris about the general condition of the car which you just don’t get at a main dealer in my experience. Cost of service £299, £200 less than the dealer."

Cons:

• "Charged over £60 for another diagnostic check and new hoses."
• "Charged 800 pounds to do a transmission fluid change. Broke my door handle in the process and wanted another 95 pounds to fix it."
• "Clutch and flywheel required at a total cost of £1800!"
• "Very good customer service and helped by getting me in for a quick MOT. However, they are very expensive and it is worth going elsewhere for any repairs."
• "Then told head gasket gone and would cost another £800."
• "Took my E46 in for intermittent misfire. Over £900 later still exactly the same."
• "The transaction was easy and the owner John O'Sullivan was very helpful when selling. I went to trade the BMW in a year later only to find there was outstanding finance on it."