Address: 84 Otley Rd, Shipley, BD18 3SA, United Kingdom
Phone: +441274596829
Rating: 4.5
based on 128 reviews.
Customer Service
Pros:
"Tony at Drive In dealt with this from start to finish and fully explained what was happening through the repair process."
"As soon as I walked in, I were greeted with the best customer service and offered a brew, which was a lovely touch!"
"Tony was really friendly, helpful and professional."
"The customer service was friendly, efficient and very professional."
"He was very friendly and explained clearly to me my options for the car repair."
"Thanks to Tony for delivering a prompt service and going above and beyond and sorting my admin work out too! All done with a smile and professionally."
"The guys are always courteous and go the extra mile."
Cons:
"Very disappointed due to the time it’s taken to sort, as could have got a retest much earlier if I was told about the retest fee."
"SIMPLEZZZZZZZ!!!! STAY WELL CLEAR IF YOU CHERISH YOUR HARD EARNED CASH!"
"The place they sent it to had closed down."
"Unfortunately it's left a sour taste with me now, not sure I'd recommend them myself."
"The chap at the front desk needs a customer service course or three."
"Never been so disappointed with people who claim to know what they are talking about!!"
"Gave me a price to then say I only asked for tracking, was charging £50 just to align up the front wheels, Avoid at all costs, owner was extremely rude, spoke with no respect and had a lot of attitude.."
Pricing
Pros:
"They do first class work at a fraction of what the dealer will charge you."
"Drive In Service only charged for puncture which was £12 +VAT and they advised we will replace the tyre (new tyre installed) for free as this their tyres comes under warranty if you buy from them."
"DRIVE IN were also £130 cheaper than AUDI despite also fitting the same genuine AUDI parts."
"Good advice and quick turn around of work at a price that was way cheaper than other garages. definitely recommended."
"Price for repair was half what Mercedes would have charged."
"with regards to pricing, when I was quoted it was pretty much half the price the main dealer quoted me and I probably received a better service from these guys!"
"I was offered a choice of tyre and given great advice. I have a Jag and was dreading the cost of replacing a tyre but was very happy with the cost at the drive in service centre."
Cons:
"The quote was around 25% more than the other garage too, which although this was not the issue, is maybe a factor for others wanting to understand pricing."
"They replaced unnecessary parts in which didn't need to and then they asked me to pay them another £150 in order to sort the light out."
"They then changed a part for £110 which made no difference to the issue at all."
"MOT £29.99 1 CV BOOT CLIP £25 which are 90p online and 1 hours labor to free 1 rear brake £142."
"Was quoted 1300 -1500 but was told it could be even more. I got two other quotes from other places £570 and £640! Rip off merchants."
"Very expensive compared to other places."
"Absolutely furious £25 for a clip that cost 90p and takes seconds to fit."
Quality of Work
Pros:
"Had my clutch replaced on my Suzuki swift sport 2009. Great service, was done quickly and efficiently and super friendly customer service would highly recommend anyone to use their services if you're looking for anything car service or general maintenance."
"First class, friendly, practical, and they (David, Tony, John, Luke) take the trouble to explain everything."
"Absolutely brilliant could not fault this company, very professional and great prices had a few things done here and would not use anyone else."
"Completed a full service on a 66plate Yaris in Jan 2021 with new tyres."
"My Jag was repaired over night, a job I thought would take a few days."
"The mechanic who did the service knew what he was doing and my car was done in no time."
"They have all the most up to date computers and tools and have been able to sort issues other mechanics wouldn't dream of touching. I can't recommend them highly enough!"