St. Fagans National Museum of History Reviews Summary

Staff and Service

Pros:

• "The staff and attendants are all very helpful and informative and are always happy to impart knowledge, history and information about the attractions and pieces to anyone who wants to listen."
• "Staff are friendly and helpful with good knowledge."
• "All the staff in the various houses were very knowledgeable and a real pleasure to talk to to find out more information."
• "The staff were friendly and knowledgeable."
• "The staff, for the most part I found to be intelligent, friendly and knowledgeable."
• "We found the staff in the buildings very friendly and willing to chat."
• "The staff are very helpful and informative too."

Cons:

• "The only saving grace was the staff (although too few) were great and the coffee was very nice."
• "also the person working at the cafe had serious attitude and was rude."
• "Staff at some of the show buildings didn’t all interact and some were quite rude."
• "All the staff in the cafe though, were rude, aggressive and hostile."
• "The guides in the houses seemed more interested in talking to each other than engaging with the public."
• "Most of the staff were really miserable."
• "Some of the staff were quiet and sat back unless approached."

Facilities and Accessibility

Pros:

• "A really accessible ♿ museum suitable for all ages with so much to see."
• "Wheelchairs are available at request free."
• "Great indoor museum part with decent and well priced cafe, and clean toilets."
• "There were also plenty of toilets located around the site."
• "If you're on a mobility scooter accessibility about the site is good."
• "Most areas were accessible for wheelchairs with lifts in the larger buildings."
• "The entrance/ exit is very clean and the staff are friendly."

Cons:

• "Much of the castle remains closed, due to restoration work on the roof."
• "No lift working so wheelchair user couldn't go upstairs to the gallery or to visit the castle, Italian garden etc. Basically, half the museum was inaccessible."
• "Some of the properties do not allow wheelchairs or pushchairs inside."
• "From what I can see there is no accessibility issues in the main grounds, although some of the buildings do have steps down and aren't wheelchair accessible."
• "Wheel chair users may find some of the paths hard work."
• "Pathways non disabled friendly."
• "Don’t bother going into the castle as only 2 rooms are open to view."

Value for Money

Pros:

• "Highly recommended but expect a long walk, it's free apart from parking, fantastic day out solo or as a family, lots to see and well worth the visit."
• "Amazing place to visit, access is free (donations accepted) so much to look at and do, gives a really good understanding of history and the types of accommodation and housing."
• "Free entry."
• "An extremely nice place to visit and it is totally FREE of charge!"
• "Parking is £6 for the day very good value day out."
• "This Really is a great day out, free admission too."
• "You can't go wrong! free to enter (Donation given if possible for running costs)."

Cons:

• "The food in the restaurant was very poor and very expensive."
• "The cafe there is extremely expensive and not personally worth the money, so maybe take a picnic."
• "A little bit over priced. £2.85 for a 500ml fanta or diet coke is daft when you can a 2litre one for less elsewhere."
• "Free entry, but you do have to pay for parking which is currently £6 per car."
• "Price of parking is too expensive and have to pay for all day, no other option."
• "Food was expensive and drinks were extortionate (£2.80 for a 330ml coke!)."
• "Prices extortionate, £6.50 for a small bag of sweets."

Experience and Education

Pros:

• "Great day out."
• "One of my all-time favourite places to visit ❤️ I can never get enough of this place."
• "Great place to experience Welsh history through buildings."
• "Truly one of the best physical and social history museums I have ever been to."
• "It is definitely worth a visit if you're in the area or not."
• "A very well presented history with lots of things to see and learn."
• "The displays and pieces offer some excellent examples of Welsh & British cultural history and gives a real insight into the past and being able to actually walk in and around these old buildings really brings it all to life."

Cons:

• "I wasn't particularly impressed with the museum at the entrance, though."
• "Inside galleries are a bit of a disappointment for me - can't put my finger on why, just feel they could be less political and more historical perhaps."
• "Surprisingly little or nothing about the civil war."
• "The massive castle was disappointing, as you only got to see in 4 rooms and the rest was closed to the public."
• "Having visited the Black Country Living History Museum in the Midlands, this one really does pale into insignificance. Could do so much better……"
• "Quite a lot of the houses were shut up which was a shame."
• "Some of the further away exhibits were not so good."