Asda Crawley Superstore Reviews Summary

Customer Service

Pros:

• "I just wanted to commend one of your colleagues for his impressive work ethic."
• "I came across a young man named Luke who was extremely helpful at checkout this evening."
• "Shop in Asda every week and if possible will always try and go to Daphne who works on the checkouts as she is absolutely wonderful, so friendly, so polite and funny."
• "Absolutely cracking store with a superb night team who are always more than happy to assist."
• "The first aid staff and the pizza ladies were lovely and they made me feel so safe."
• "The staff are always helpful and as a result of this, the customer service is of high quality."
• "The lovely lady in the money kiosk... was so kind and helpful."

Cons:

• "The manager Tony Sahn was exceptionally rude and refused to be of any assistance."
• "I was left fuming by an Asda customer service agent."
• "Mixed experiences. Staff are great except for one manager who kept talking over me when I wanted to raise an issue."
• "But really special mention should go to the awful awful self checkout staff."
• "if you ever have the displeasure of speaking to the home shopping manager instore 'Karan', she will give you the usual management brush off."
• "The big blue bearded security guard was completely rude told us to get back to the end of the queue then got pretty aggressive."
• "The girl with the bleach blonde hair who mans the scan as you go checkout is the rudest person I've met in a long time."

Parking

Pros:

• "Parking is free for 90mins."
• "90 minutes free parking or 3 hours if you spend £10 and get a barcode to validate at the parking machine."
• "Large car park for store, plenty of staff on the shop floor to answer questions and general help for customers."
• "The car park is absolutely massive with good parking options and the car parks/shop are easily accessible."

Cons:

• "Inadequate 'pay and display' parking signage."
• "Very cluttered and difficult to find parking often, a very busy bottle neck to get out of the parking area also."
• "I had a PARKING FINE after parking in the asda car park due to poor signage."
• "Found £70 parking fine notice on car... not ASDAs responsibility car park now run by parking company."
• "But carpark is horrible."
• "As mum disabled we looked for parking none there."
• "Trolleys littering the car park, even late at night."

Product Availability and Pricing

Pros:

• "You can get fresh pizzas to cook at home, roast chicken, porc, sausages, ready meals & fresh salads to eat on the go."
• "Love shopping at Asda... they got very good products."
• "They sell mobile phones & got large variety of electrical appliances."
• "They got a very large variety of really beautiful flowers at different prices."
• "Love the George range, there're plenty of great clothes & footwears."
• "All their foods are great quality and at affordable prices."
• "Large varieties of fresh fruits, vegetables, meat, fish & diary products."

Cons:

• "Disappointing choice of packaged groceries."
• "For the exact SAME product you pay MUCH MORE AT ASDA!"
• "So many of the shelves were empty especially the fresh fruit and veg!!"
• "There's never enough ready made pizza."
• "Too many gaps on shelves on well selling products."
• "Mostly poor availability and quality fruit & veg."
• "When I go for specific item they run out of them. Milk, water... lots of nothing."