NCP Edinburgh Castle Terrace Reviews Summary

Price

Pros:

• "Reasonably spaced parking areas close to city centre."
• "Good parking, app is a nightmare for me to use one day it worked fine the next I got stuck trying to leave. Assistant and someone on the telephone were amazing and happy to help."
• "I would recommend just for location alone."
• "Conveniently located on the foot of Edinburgh Castle. Loads of spaces on 3 levels."
• "It worked out well. It is in a central location in a nice area and we felt completely safe."
• "Spaces are quite big, and the carpark is spotless, well light and plenty payment machines."
• "Great location downtown Edinburgh."

Cons:

• "You’ll discover that is down to the extortionate parking fees. £19.40 for three hours."
• "Definitely THE MOST EXPENSIVE place to park in the whole of Edinburgh and a total eye sore."
• "The most expensive car park I ever been after airport, £13+ for 2hr10min."
• "Prices are ludicrous and don't lose your ticket as they claim they have to charge for the ad whole day."
• "£9 for a hr and a half jezzo it's a small parking bay in the dark at the bottom of the hill it should be cheaper than that."
• "Really overpriced even for where it is."
• "Very expensive. Allocated to my hotel but not near to it."

Location

Pros:

• "It's at the bottom of the hill on which the castle sits. It's a bit of a hike to get to the old town and castle, but probably one of the best/closest options."
• "Convenient location, about 10 minutes uphill to get to the castle and center of town."
• "Edinburgh Castle is an incredible place to visit! It’s the first place you see as you enter the city!"
• "Very conveniently right in the centre of town, unfortunately now going to be within the LEZ, loads of spaces, public toilets."
• "The parking is located in the middle of the city, is clean and feels safe."
• "Near to the castle and near to the center, and you can book up to 4 days with 1 ticket."
• "Great location to go to the castle, royal mile and princes st gardens."

Cons:

• "It's at the bottom of the hill so you have a long walk to the castle unless you get a bus which is more money."
• "After parking get ready to take a good 40 min walk up and down to reach castle."
• "Central but you more than pay for it."
• "Space between cars so small you can barely open your door to squeeze out of your car."
• "Spaces are narrow and the whole place is dark and not easy to navigate around unless you parked near the entrance."
• "It's at most unstrategic location."
• "Centralized location in downtown area where parking is impossible."

Customer Service

Pros:

• "Good parking, app is a nightmare for me to use one day it worked fine the next I got stuck trying to leave. Assistant and someone on the telephone were amazing and happy to help."
• "An attendant saw my attempts to find someone to help jump start my car and came over to help. Very friendly and professional."
• "The staff were helpful and friendly."
• "Traffic patrol are so helpful in Edinburgh I love this city 😁"

Cons:

• "Email enquiries get no response in a week."
• "There is basically no support."
• "No response from them over the website to help solve the payment issue."
• "Customer service is impossible to reach on the phone."
• "No one picking up the phone. No one is in the parking."
• "Live chat terminates on 'let me find someone to help you'."
• "The staff at the exit was so horrible and rude and made us reverse and pay more for parking!!!"