Timeless Elegance Reviews Summary

Customer Service

Pros:

• "Such friendly staff with a great atmosphere and plenty of dresses to choose from."
• "The incredible team at Timeless Elegance made my journey incredible."
• "Honestly cannot recommend Timeless elegance enough, the welcome you receive is beyond expectation."
• "From the moment I walked into the boutique I was greeted by Kasia with such warmth and made to feel very relaxed."
• "The most amazingly helpful and friendly staff you will ever meet."
• "The staff were amazing. They were very friendly, encouraging and made my shy daughter feel very good about herself."
• "The team were wonderful, so helpful and knowledgeable about what dresses to put me in."

Cons:

• "When changing into wedding dresses, I was provided with no help at all."
• "The consultant wouldn't even look at me which made me felt quite ashamed of how I looked."
• "Unfortunately, a different lady served me who seemed like her heart wasn't in it anymore."
• "I won't go into to every detail but felt she was rude, unprofessional, unhelpful and defensive when challenged about how unhelpful she was being."
• "Margaret was rude, abrupt and failed to provide good service."
• "The staff did not listen to anything my mother or I wanted, we were not able to browse the racks of wedding dresses."
• "Margaret argued with this instead of apologising or trying to understand my point."

Dress Selection & Fitting

Pros:

• "Great selection of sample prom dresses that were clean, steamed and cared for."
• "I absolutely loved the different lightings they have in the shop so you can see the dresses in different lights."
• "There is a great selection of dresses at Timeless Elegance and it's not overwhelming at all."
• "They chose some amazing designs for me to try on and walked away with a few dresses I loved in mind."
• "The range and dresses they have in shop is great and their showroom was very intimate and personal."
• "The dresses in store are stunning and there are some really unique options."
• "They stock a fab range of modern, lace, sparkle, and sexy dresses."

Cons:

• "The sample sizes must be around a size 6 - I was being pushed, pulled and zipped into dresses that barely fit."
• "There are too many dresses to choose from, yet not a wide variety of different styles and very few 'on trend/current designs'."
• "Horrible experience - all my daughter's bridesmaids dresses - 6 - were ordered at least 4 sizes too big."
• "The dresses were also not steamed and very creased."
• "The first dress I was put in was nearly £1,200 over our budget (which at no time were we asked!)."

Alterations & Customization

Pros:

• "Kasia helped pick a number of dresses based on my vision and venue and recommended different types of accessories to accompany each dress."
• "I love that they can do in-house alterations to customise the dress I liked most to make it my dream dress."
• "The alterations to bespoke it to my size and style were fantastic."
• "I also had it altered by them and the seamstress was so knowledgeable, friendly and made it look even more beautiful."
• "Chose my dress and walked away with it altered to my taste on the Same day!"
• "They helped me to find the perfect dress and are customising it for me."
• "I can't wait to see the final dress once all the changes are made!"

Cons:

• "However, disappointed is not the word about my alterations which were very expensive."
• "The issues were mentioned during my second fitting and I was told to go and do some shopping whilst they altered the dress again."
• "So… what I am saying is 10000% purchase your dress from here, but I wouldn’t have the in-house alterations personally as I was bitterly disappointed with this and the amount it cost."

Shop Atmosphere & Experience

Pros:

• "The shop is very intimate, & you get amazing service."
• "Aside from the lovely touches like Prosecco and scented candles to set the mood, the incredible women at TE really made this experience feel personalised."
• "It was such a lovely room to be in as well."
• "This salon has an intimate, family feel."
• "The Bridal rooms are stunning allowing you to see the dress in daylight and evening light."
• "The atmosphere just walking in was magical and everyone was so friendly and lovely."
• "Such a special experience."

Cons:

• "The changing curtain was often left half open while the assistant popped out leaving me in my smalls exposed to the open door where people were milling around."
• "The moment was so overwhelming I had no chance to enjoy what was happening."