Address: 7A Mill Ln, Cardiff, CF10 1FL, United Kingdom
Phone: +442920666612
Rating: 4.5
based on 113 reviews.
Customer Service
Pros:
"The girl that we spoke to was very helpful and friendly and actually gave me some great advice about getting another store to order in a loan sample of the dress I had my eye on."
"What a brilliant experience from start to finish, what amazing staff work @cardiffbridalcenter."
"Lizzie was so professional, she made me feel completely at ease."
"Our assistant Caroline was extremely helpful and my daughter found a beautiful dress."
"Special mention to Amy for her attention to detail, listening to exactly what I wanted and taking the time to make my dress shopping experience so amazing!"
"Safei was absolutely amazing. She made me feel like i was the only girl in the room."
"Caroline couldn't have been nicer."
Cons:
"Never in my life have I dealt with such rude unprofessional people!"
"Absolutely the worst experience ever. My daughter was treated disgusting."
"The staff were unwilling to disclose the designer or style information on any dress in the shop and gave a fake name on a business card of the dress I liked."
"To begin with there were around five or six assistants in the shop sitting down filing their nails and nattering over a cup of coffee."
"Literally the worst service I've EVER experienced!"
"The manager is a liar and will say anything to sell a dress - she doesn't care about the fit, the look, or you."
"She was quite rude to my bridal party and quite snappy."
Dress Selection and Quality
Pros:
"I had a few ideas of what I wanted in a dress but actually ended up going with the dress that Sophia picked out."
"The selection of dresses was breathtaking."
"All the dresses were beautiful."
"The wide range of styles and sizes made this the perfect bridal shop for me."
"They had such beautiful wedding dresses."
"Gorgeous showroom with loads of choices for all budgets."
"The selection of gowns they have is amazing and size is NOT a barrier for them."
Cons:
"The plus size range they have is very disappointing... they were frumpy and quite old fashioned."
"When I arrived for my appointment I was disappointed to see one rack of plus size dresses, all very similar in style, maybe 15 max, in a store of hundreds of other dresses."
"The plus size range they have is very disappointing, not one of the dresses was anything what I had in mind."
"The downside is that there wasn't particularly many dresses or many variants of styles."
"All labels from the dresses were removed."
"We weren’t allowed to take a picture of it."
"I wasn’t given the designer’s name so I couldn’t even research to see the design on the model."
Shopping Experience
Pros:
"It was a really positive experience for me."
"I loved everything about my experience with them."
"From the minute I went in I was made to feel comfortable and special."
"Had such a lovely experience."
"What an amazing experience."
"The atmosphere was warm and inviting, with very attentive and kind staff."