Headmasters Twickenham Reviews Summary

Customer Service

Pros:

• "Amazing service and very professional. Natalia was very helpful and put me at ease."
• "I called the number they have given in google and advised I am running a bit late, they said ok no problem."
• "Giuseppe really loves what he does and you can see that through the concentration and treatment he gives you and he is a perfectionist too!"
• "Natalia offered me a consultation before getting started to find out what I wanted and that I’d booked the correct service for what I wanted."
• "Mel and the whole team are amazing. Friendly as soon as you walk in to when you leave."
• "Always offered drinks and well looked after. The receptionist is very helpful and friendly!"
• "The gentleman who saw us in the consultation was so honest and gave us all the info we needed and then put us in the safe hands of his colleague who was the earliest hairdresser available - they gave an accurate quote and even signed us up to VIP to secure a 25% discount straight away - love a salon that doesn't try to rip you off!"

Cons:

• "Absolutely disappointed with their service."
• "The staff at the salon was quite unfriendly, they did not apologise and argued with me over the semantics of whether I arrived 12 or 13 minutes, even though both are within the 15 minute cancellation policy."
• "They advised that the call goes to a generic booking number and dont pass the message to the saloon."
• "They then took my phone number and told that they will give me a call within half an hour. It has been 9 days and no calls and no updates."
• "I was running late for my appointment due to heavy traffic and tried to call and let the salon know but they didn’t pick up."
• "I was the quoted one price and charged totally different on leaving the salon."
• "Emailed customer service team but after numerous emails back and forward still no resolution."

Salon Environment

Pros:

• "Salon itself was clean, cool and ventilated well."
• "The environment is warm and friendly."
• "The salon is so well managed and all the staff are so genuinely interested in you as a person."
• "Welcoming, friendly staff, complimentary hot drink, excellent toilet facilities."
• "Everyone in the salon was really friendly and I felt very welcomed."
• "Lovely clean + welcoming salon (yummy biscuits!) + fabulous friendly staff who always make me feel so very welcome and my pup too."
• "Professional and friendly team."

Cons:

• "The salon itself is very generic and perhaps a little messy, but I would certainly consider returning."

Quality of Hair Services

Pros:

• "They have a massaging chair when you are having your hair washed."
• "A lady call Bee is brilliant with cutting my kids hair as well and she is super patient."
• "The amazing Louis worked his magic! He did a wonderful job at colouring and styling my hair exactly how I wanted."
• "I had the best haircut of my life here yesterday thanks to Giuseppe!"
• "My hair is really thick and curly, but Natalia knows how to cut it and the colour services are really great too."
• "Mel has been cutting and colouring my hair for over 12 years. Needless to say, I am very happy with her work!"
• "Very welcoming and friendly. Mel was fantastic - she listened to what I asked for and gave me a natural balayage which I'm really happy with."