"Absolutely fantastic staff made me feel very welcome and comfortable."
"The lady who helped me was just lovely, she really calmed me and made me feel relaxed."
"Lindsay could not have done enough for us! She gave us free reign to choose dresses as well as recommending styles to try."
"Iona... was amazing, kind, friendly, knowledgeable, supportive."
"Lindsey who couldn't do enough for us, she was so dedicated in finding the right dress."
"The lady couldn't do enough. And Amy picked a dress! It's a lovely place."
"The assistant was fabulously helpful and knowledgeable."
Cons:
"Not obvious that an appointment is needed."
"The assistant came across as disinterested."
"The staff are rude amd just not helpfully at all!!"
"I wouldn’t recommend anyone come to this shop, the staff were rude and unhelpful, the seamstress was equally as rude."
"It is by far the worst customer service I have experienced from a company, a particular member of staff was outright rude, dismissive and completely lacked empathy for an upset, stressed bride."
"I was very nervous and not put at ease."
"Don’t bother, find somewhere else for the magical bridal experience because you sure as hell won’t get it here."
Dress Selection & Quality
Pros:
"They have so many dresses in all different styles and sizes."
"The selection of dresses is incredible, and all at a really great value."
"All the dresses I tried on were beautiful, high quality & just amazing."
"The shop has such a vast range of dresses to suit all body types and the prices are really good!"
"Visited the Castleford Store... lots of variety of different styles of dresses all beautiful too."
"They stock so many sizes and so many designs."
"Would definitely recommend this store to any bride looking for her perfect dress and accessories."
Cons:
"Dresses felt cheap and without enough boning and support or structure inside."
"However, we went looking for bridesmaids dresses. Was extremely disappointed to find shop only have 5 different style dresses available."
"Was extremely disappointed to find shop only have 5 different style dresses available."
"The bridesmaid gowns was horrendous."
"There isn't a huge variety of dresses to try on."
"It's a shame that all the sizes in the style and colours we liked weren't available."
"The promised huge selection of styles in larger sizes was not fulfilled."
Value & Experience
Pros:
"I chose the 1st dress I tried on... very pleased with my purchase and good value for money."
"Prices ok for any budget. Good quality."
"Fabulous!! How easy the whole experience was."
"Many, many thanks for another wonderful experience with you 🖤"
"What a great experience at the Castleford outlet!"
"Thankyou elite for a wonderful experience & a beautiful dress."
"Both experiences were great, wide range of gowns, with service that truly makes you feel like you are making the right choice."
Cons:
"Ruined a lovely day."
"Went to look at bridesmaids dresses…what a waste of time."
"Tried another bridal shop but came away feeling deflated."
"The terms & conditions they make you sign when you order a dress are completely irrelevant as they do not practice them nor do they acknowledge their obligation to the consumer rights act 2015."
"My brother in law went back 4 days later to collect as he was in the area and was told he had to pay a further £20 for a dress bag."
"Felt like an inconvenience, I didn't feel pretty."
"So disappointed with the experience in the shop."