Address: Done House, Sastre, Unit 12 Barrs Fold Cl, Westhoughton, Bolton BL5 3XA, United Kingdom
Phone: +441942818195
Rating: 4.1
based on 169 reviews.
Play Area and Facilities
Pros:
"Staff are lovely and there’s so much stuff for kids to do inside and outside."
"The outdoor area is good and nice to get the kids playing outside."
"The session was well organised, we were given a time slot to play and were escorted to our allocated table."
"The building was large enough and the play frame is quite large, with a number of tables to cater."
"Great facility for the children, loads of highchairs and baby walkers etc too."
"Its clean, safe and secure so you can relax knowing your children are having fun and are safe."
"Large play area with dedicated pre-school/toddler section."
Cons:
"Packed cos of school holidays boiling hot & staff finding it difficult to keep on top of clearing tables."
"The toddler soft play area seemed very lacking, it was a large empty space."
"Not a big area for little ones just a slide and a little tikes car."
"The ball pool being separate was a good idea but giving it was for children under four putting it at the top of the climbing frame didn't work too well for my 15 month old who isn't a confident climber."
"Children running up and down the slides throwing soft play pieces from the under 4 section."
"Older children charging about the under 4s section with no staff telling them to leave."
"There as quite a good toddler area but none of the toys have batteries in them (so they don't work)."
Price and Value
Pros:
"The food is good it's well presented and always cooked really well and served hot, it's not badly priced either."
"They did a great job hosting us and what we paid reflected the service we got."
"I think the food and drink is fairly priced and no more expensive than other similar establishments!"
"Wife took our grandson all thought the admission prices are reasonable for the two hours of play."
"I think the children’s price is worth it."
"Food a tad expensive but was really tasty and all staff very friendly and helpful."
"Visited often and happy with the prices and quality of fun."
Cons:
"£29 for 2 children is extortionate considering it's only £14 for 2 at run amd jump!"
"Although the play area is good, the cost of entry is overpriced."
"The fact it’s a tenner for one kid anyway is massively overpriced when compared to other local play centres."
"Kids had fun but when it costs £70 to take them to play and get them a dinner each it ends up a little pricey for a playcentre."
"VERY expensive for what it is."
"Expensive, and I don't understand the £3.25 charge per adult for entry?"
"Cost is ridiculous! Parents being charged to just enter the place and sit at a table."
Cleanliness and Maintenance
Pros:
"The highchairs are taken and fully sanitized before someone else uses."
"Very clean and safe playroom."
"The place is always clean with friendly staff."
"Really lovely centre which is clean and well maintained."
"All areas were very clean and looked new."
"It's nice and big, lots to do and CLEAN."
"Everything was spotlessly clean, from the equipment to the toilets, even the menus were being cleaned as we arrived!"
Cons:
"Tables weren't being cleaned."
"Sticky and worn out play equipment."
"Not very clean food and rubbish left everywhere."
"Didn't see anyone wipe tables over we did our own as did a lot of people & the floor was covered in bits of food."
"The only thing that lets the place down is the toilets, the sinks are to high for the children to reach the sinks and soap dispensers didn’t work properly also there was no hot water when washing hands."
"No toilet roll in the toilets with bins overflowing it's disgusting."
"A dad spent over an hr in the under 4s play area with dirty trainers on."
Staff and Service
Pros:
"Amazing place and really friendly staff."
"The staff are lovely. We were walked to our own table."
"Clean, with friendly staff, food was spot on for the kids and they really loved the indoor and outdoor play areas."
"Very polite staff, Everything is clean and in my 2 hour visit staff done a safety Check's."
"Staff is amazing and all staff is helpful."
"The staff really looked after us and made sure everything ran smoothly."
"The staff are all lovely and friendly and always happy to help."
Cons:
"A member of staff came over and said 'I need your table your times up' so I said 'well actually in theory we have another 10 mins left because we got let in 10 mins late' and he went 'well I need it now so you need to leave'."
"Staff were lazy and uninterested didn't explain upon my arrival what was included in that price or even what the place had to offer."
"Food undercooked, staff do not obey health and safety regulations in the kitchen."
"Staff really let the place down!!"
"I Asked if we could move tables so I could see my 4 year old son when playing only to receive a rude response by a member of staff on the desk who bluntly said no."
"The staff could be friendlier, food and drinks are really expensive."
"Two people to mither you off your table with over 5 minutes remaining, yet nobody willing to help when wanting a bit of change to use on their ride… staff just passing us from one to another."
Food and Beverage
Pros:
"Also the children's food was lovely! The chicken nuggets where not like cheap rubbish they were proper chunks of chicken!"
"Food was well prepared and I recommend the BLT bagel."
"Lovely inviting staff and we had a lovely coffee and breakfast."
"The food is lovely and the staff are friendly too."
"Very nice food."
"We didn’t get any food or drink but from what I could see looked good."
"Food is very nice and overall a good day."
Cons:
"Food is honestly TERRIBLE!!!"
"The food prices are expensive for what you get and arnt the best."
"The food is poor quality."
"Food I feel is very expensive. £18+ for a pizza is way too expensive for a children's play centre."
"Food undercooked, staff do not obey health and safety regulations in the kitchen."
"Food is extortionate and to a low standard."
"The chilli beef wrap had to be sent back as it had just been slapped in the wrap and onto the plate."