Frankie & Benny's Reviews Summary

Service

Pros:

• "The waitress was very nice, lovely to the kids, etc."
• "Jess G was amazing at making sure we had everything we needed."
• "All the staff are friendly and attentive but our server Caitlin at the Merthyr branch went above and beyond to make sure we had everything we wanted."
• "Fay recognises us as regular customers and knows our son is autistic she makes sure that everything goes amazingly smooth."
• "Great service, our waitress was Caitlin, friendly, informative and very pleasant"
• "The staff were fantastic, welcoming, had a great deal of patience."
• "Thank you so much to Owain and Richard at Frankie & Benny's Merthyr Tydfil for their hospitality."

Cons:

• "Booked a table for my granddaughters birthday... we was told there was no sirloin steak left which was very disappointing"
• "Lovely staff, but they got my partners order wrong, so we had to wait (with my food going cold) whilst his was redone."
• "There was a long wait before our drinks order was taken."
• "All in all, slightly disappointed."
• "A server also misgendered my friend and would not serve them because their ID was pre-transition."
• "Terrible service! Waited an hour for the bill and to pay"
• "service was very slow"

Food Quality

Pros:

• "Food was good. I had bbq wings."
• "The range of vegetarian food was pleasantly surprising"
• "The food has always been amazing."
• "The food was perfect! Will definitely return."
• "Food was delicious, great portions for amazing value."
• "Food was cooked to perfection and the Sunday deserts was delicious"
• "Amazing staff, the food was the best I’ve had In a while."

Cons:

• "Poor. The place was not that clean. The food wasn't that good, greasy and over priced."
• "The bacon & egg were cold"
• "I loathe the birthday songs though, which can be pretty constant if it's busy"
• "All the glasses served to us for our wine and water where filthy and had to be sent back."
• "Food was OK, portions were small."
• "Food took nearly two hours to arrive at lunch time when we were the third group to sit down."
• "Food was over cooked and served cold."

Atmosphere & Cleanliness

Pros:

• "Definitely recommend."
• "Much better than it use to be, visited twice since lockdown, great food, friendly staff and lovely atmosphere."
• "It has been a very long time since we were able to sit in a restaurant and enjoy a meal. Today we were able to do just that."
• "The staff who deal with us was professional and took time to explain everything step by step which was great."
• "Thank you, we'll be back."
• "the chain needs to revise prices and increase floor staff, as those working are always at full pace and there are never enough of them"
• "Food was good a long wait but they were busy!"

Cons:

• "Sadly this is a place I won't return to again."
• "Sometimes offer kids eat free voucher, which cuts down the costs"
• "What a fantastic atmosphere, both occasions, happy birthdays were sang by all the staff on the floor and in the kitchen."
• "Don’t go unless you want food poisoning the staff should be put down in an early grave terrible attitude on all of them"
• "The decor in the toilets is awful! Do not go if u have menieres disease like me!!!"
• "Had a take out and found this really long brown hair."
• "We were charged for chips which is supposed to come with the burgers also."