Recycle York (Bike Shop) Reviews Summary

Customer Service

Pros:

• "The two young lads in today, Zak and Keiren, were so helpful, knowledgeable, and very friendly and generous with their time and expertise."
• "Recycle came highly recommended and I'm not surprised. I found a great bike within minutes and was really impressed with how helpful and knowledgeable the staff were."
• "Everyone's extremely friendly and honest."
• "Their customer service is pretty awesome."
• "The staff are so friendly and very helpful."
• "Awesome service, Jake was very helpful in helping me pick my bike."
• "Thanks a million to Luke and the team! They helped us find the best bikes for me and my son and ensured they were fitted promptly and securely for us to resume our school routine!"

Cons:

• "I can’t recommend this bike shop. I bought a bike from here, admittedly for a good price. However it’s been 7 months, and I’ve already had to spend 2/3rd of the cost of the bike over on repairs."
• "Saw a guy in a local pub with company branded clothing, been verbally aggressive towards staff and ended up throwing a glass at a wall! Not what we should be seeing from someone involved with the business!"
• "I am still very disappointed. In that time, the bike has punctured 3 times."
• "The ‘low’ price here is representative of the quality provided, it seems."
• "The pedals came off, the breaks malfunctioned twice, and the tyres started brushing against the wheels on three separate occasions."

Repair Services

Pros:

• "Managed to fix the problem another bike shop could not fix!!"
• "They completed the service in good time and to a high standard."
• "The gears were clicking still so I took it in again and they fixed it there and then."
• "Very friendly place, Zach fixed my bike really fast and showed me what the issues with the bike had been and explained how he'd fixed it in a really easy to understand way."
• "Can't recommend this place enough if you're looking for a bike, parts or advice."
• "Excellent service and they go above and beyond to help you out!"
• "I had my Mountain Bike repaired here recently and I was very pleasantly surprised by the good old fashioned service with a smile attitude of all the staff."

Cons:

• "I’ve already had to spend 2/3rd of the cost of the bike over on repairs."

Staff and Atmosphere

Pros:

• "A REALLY good second-hand bike shop, the people there are super friendly and helpful."
• "Really friendly helpful service. Very reasonable costs."
• "Well done to these guys: knowledgeable, skilled, ethical, green and independent."
• "Will definitely use them again and recommend to anyone for everything bike related."
• "The guys at recycle York are fantastic! Such wonderful customer service."
• "These guys are absolutely great! I came in with some flat tyres having lost my own bike pump and they pumped them up for free for me!"
• "The main man was a great help and even fixed my brakes for me for no extra charge."

Cons:

• "The shop itself is a bit cramped and disorganized."