Address: 14-16 Lawrence St, York, YO10 3WP, United Kingdom
Phone: +441904626664
Rating: 4.8
based on 124 reviews.
Customer Service
Pros:
"Jon was absolutely fantastic, he asked me about my goals and what I wanted to use the bike for and then he came up with a number of recommendations within my budget ... highly recommended!"
"Not only that, but the follow up contact was a lovely touch and I would recommend this place to anyone!"
"Absolutely top notch customer service from Mike whilst purchasing my new trail bike."
"Awesome service by the Cycleworks team ❤ Snapped my rear mech hanger out on a ride. Cycleworks very kindly found time to speedily, and expertly, fix it up."
"Very friendly and responsive staff with impeccable customer service."
"These people are delightful and I totally trust their opinions, workmanship and advice."
"The guys at York Cycleworks are the best I've ever come across."
Cons:
"Terrible service, they didn't even offer to look at the bike and see what the problem was."
"I have been using York Cycle works for a while now, but on the last two occasions I have taken a bike in I have felt disappointed."
"Would not go back to cycleworks. Arrogant management who lied about tyres when selling the bike and lied again when challenged about it."
"The person on the phone made me feel bad for asking for advice about my bike."
"Claimed to have to wait at least 3 weeks until it would be looked at, no price estimate, no suggestion of what can be done."
"Tried and failed to buy from my local shop! After excellent service from Neil discussing and trying bike sizes I phoned the next day to reserve a bike to be told by someone who spoke like he was the owner if I wanted the bike in the size they don't have in stock I would have to commit to buy it sight unseen."
"Rang today about getting my bike fixed for something that was a 5 minute job- I was told it would take 3 weeks to get fixed."
Product Quality and Selection
Pros:
"The guys there could have sold me far more than what I needed... they sold me something much cheaper but by far the best quality bike I've ever ridden."
"I just bought my tenth bike, a Trek Super commuter 8+ from Mike and his superb customer service was second to none."
"I thought honest salespeople were a thing of the past but these guys are bob on. They have made a customer for life."
"I purchased a Trek Emonda SL7 2022 from these guys through cyclescheme and the experience couldn't have been better!!"
"They stock all the latest kit, everything you could ever want, give them a try you won't be disappointed."
"This is the second eBike l’ve bought from York Cycleworks, both have been in the sale and incredible value for money."
"I have an amazing new Trek Madone SL6 and a 10 years old Madone which I thought was past it but after a Cycleworks service it's as good as new!"
Cons:
"It was sold as a mudguard compatible bike, but I have been having problems with the front one in particular, not fitting right and clogging up with mud."
"Don't waste your time. Dropped in here the other day. One in one out. No idea why. It's September, plenty of time to have sorted themselves out, many other shops have the required measures but not this picky."
Repair and Maintenance Service
Pros:
"Thanks very much for the excellent repair of a part that failed after 14 months, and for gaining warranty cover."
"Him and his team lesioned with Whyte under the manufactures warranty, received the parts for a new wheel, and built it from scratch and fitted, all without complaint. Absolute god sends."
"They turned it round in a couple of days!"
"Had my road bike serviced here in Feb 2020. Easy to book and the service was complete within a day."
"I got some wheels built here for a world tour, still perfect 2000 miles later."
"Popped in after getting a puncture near by, expecting to have to leave it there over night. Instead 15 minutes later I had a replaced inner tube at a good price."
"Went into this shop 10 mins from closing having encountered a problem on the way of the roses. They saw me there and then and sorted the problem immediately and even did me a water while I waited."
Cons:
"I have been to bike shops in the past that haven’t really been that bothered I was there, even though I was spending a decent amount of money."