Five Guys Wimbledon Reviews Summary

Burger Quality

Pros:

• "Wow, what an amazing place for tasting the good “old school” burger."
• "I love Five Guys burgers so this place didn't disappoint."
• "Love coming here! You can really taste the quality in the food, the burgers are so delicious and the ways you can customise them is so awesome!"
• "Best burger I’ve tasted in so long."
• "Each bite is juicy and moist, I recommend the standard cheeseburger."
• "The cheeseburger was great, juicy and well seasoned."
• "Best Burger I have Ever tasted Anywhere in the world."

Cons:

• "5 guys is very expensive for what it is and the burgers are below par."
• "Got our order wrong and when it did arrive after waiting another 15 minutes the burger was overcooked."
• "The burgers are fairly good although not really for the price."
• "Thought I'd treat myself to a nice burger from the Wimbledon restaurant last night only to bite into it and it was red raw."
• "Awful. Dry, overcooked meat in a burnt bun."
• "The burger meat taste like mass produced product out of a box."
• "The burgers were overcooked and dry."

Price and Value

Pros:

• "A bit overpriced but the whole place and the food was worth it. And specially the free refill of drinks is just awesome and the variety of the drinks is also amazingly big."
• "Even if only for the peanuts, you should pay Five Guys a visit. Not cheap but a good alternative to fast food."
• "It's not the cheapest burger place there is, but the portion sizes are EPIC."
• "Five guys you get what you pay for quality. A bit pricey but worth it."
• "A little bit expensive, but as always, the quality and fantastic taste of the food... More than makes up with it."
• "They are also generous with their fries portions and will put a bit extra in the brown paper bag."
• "Great food. Takes a little longer than similar outlets but the food is well prepared and not thrown together."

Cons:

• "I paid £13.70 for regular fries and a cheeseburger, I think it's a bit overpriced."
• "Waste of money when you can have better burgers in Wimbledon at the same price. Decor is too white and clinical."
• "Considering the steep price for the average value, you'd at least hope you get what you ask for."
• "No chance I would eat there again nearly 30 quid for 2 burgers I fries and a milkshake, way too pricey for a fast food chain all self service style trust me go elsewhere save your money not worth it."
• "Appalling burger and fries. Terrible value for money."
• "Overrated & Overpriced."
• "Ridiculously overpriced. £19 for a burger, chips, and a milkshake."

Service

Pros:

• "The staff were taking care and working as quick as they could."
• "The open kitchen was very clean and it was very relieving to see ALL staffs being compliant with Covid guidance."
• "What a lovely young gentleman who served me. This was my first experience and he guided me as how to order food and drink. Will definitely visit again."
• "Staff are kind and friendly and helpful."
• "Friendly staff quickly."
• "The service was really fast and the food was still hot when I got home."
• "Best service ever, very friendly staff.. Well done guys.. Thank you Matt for making the best burger with the most delicious fries 🙌🏽 highly recommended."

Cons:

• "Was my 1st visit, staff member very unhelpful."
• "Three of the four of the deliveries from Deliveroo have been missing items. Mainly the drinks."
• "Staff are not good. Deliveries are ready and still not give the delivery driver."
• "Ordered for delivery. First time an item was missing, and when we finally obtained the missing item (40 mins later) it was burnt to a crisp and tasted vile!"
• "The person who I ordered from wasn't particularly the nicest."
• "Had I known I was going to be served by incompetent, inconsistent staff who cannot offer an explanation as to why items were not being served, despite their reasons clearly being invalid then I will take my money to Burger King."
• "I tried phoning 5 Guys repeatedly for 36 minutes with no one answering the phone."

Ambiance and Cleanliness

Pros:

• "Five guys is always great, but the Wimbledon branch don't seem to be as hectic as the ones in central London which is a nice change and adds to a more relaxed atmosphere."
• "Great food, lovely atmosphere and music loud enough to sing shamelessly along to."
• "Much less busy than the Central London locations so nice to be able to pick a decent seat."
• "This branch is spacious and the staff are friendly."
• "One of my favourite things about Five Guys though is the music! They play alternative, grunge and classic rock."
• "It was sure worth being there the atmosphere was good and lovely attentive staff."
• "Clean and spacious restaurant."

Cons:

• "The place was also horrendous with loud booming music playing incessantly."
• "The layout of the eating area is not as cosy so the design could be improved."
• "The decor of the place reminds me of a cheap garage and the food was dreadful and savagely expensive."
• "There was litter on the floor as well as peanut shells."
• "The floor was pretty manky."
• "The seating area smelled of disinfectant so not very conducive to the appetite."
• "Most of the tables were also very dirty and greasy with the previous occupants food scattered everywhere."

Food Allergies and Dietary Restrictions

Pros:

• "The open kitchen was very clean and it was very relieving to see ALL staffs being compliant with Covid guidance."
• "Even though it is a burger place. It is their hot dogs that really stand out. Super impressed! They have also dropped their prices in the last year to make it affordable."

Cons:

• "But for Indians or non-beef eaters, it is not a suitable place as all Non-veg items have only beef and veg sandwiches."
• "Please don't order if you suffer from allergies."
• "It’s a shame that everything is cooked in peanut oil, so people who are allergic can’t step in this place."
• "Absolute joke. Please don't order if you suffer from allergies."
• "Food lovely but overly expensive for burgers. During our visit eating in, the staff put the music so high we could no longer speak to each other."
• "Me, my fiancé, my pregnant sister and her husband all had food poisoning after having lunch there on the 28th of December."

Delivery and Order Accuracy

Pros:

• "The ordering process was easy."
• "We ordered via the app instead of standing in queue, which was definitely much quicker."
• "The service was really fast and the food was still hot when I got home."

Cons:

• "Got our order wrong and when it did arrive after waiting another 15 minutes the burger was overcooked."
• "Three of the four of the deliveries from Deliveroo have been missing items. Mainly the drinks."
• "Our order was mixed-up."
• "Ordered a bacon cheeseburger, but didn't receive the bacon."
• "Ordered for delivery. First time an item was missing, and when we finally obtained the missing item (40 mins later) it was burnt to a crisp and tasted vile!"
• "The Deliveroo driver says they just deliver what they have been given."
• "Over 2 hours to get a burger delivered."