Cardiff International Pool & Gym Reviews Summary

Facilities and Cleanliness

Pros:

• "Full size olympic competition pool for serious fitness and training but then a massive fun pool with huge slides, water jets a tidal river and family sized gecuzi, supervised by fully trained life guards with up dated medical training at every level excellent."
• "The changing village was good, generally clean and lots of free cubicles and lockers."
• "The changing facilities are spacious and immaculately clean and tidy - I was really impressed."
• "Recently had an upgrade in the gym and there is now plenty more workout stations (especially free weights and squat racks) and facilities to use."
• "Large pool with variety of slides, lazy river, Jacuzzi and water features."
• "Entertainment in the pool for all ages. I love the lazy River. Kids loved everything."
• "The classes are great as well with lots of choice."

Cons:

• "The facilities are good but the cleanliness has gone downhill since they have increased the amount of people allowed in."
• "Some of the lockers don't work. My last visit, I had to try 3 before I could get one to lock."
• "Other very inappropriate activities take place in the changing rooms when there are literal children and families present."
• "Defo not recommendable was, give fake information on sign up."
• "Pool was very cold and the chlorine levels were high that our skin hurt."
• "You now have to either bring your own padlock for lockers or buy one for £5."
• "Parking can be a problem if the adjacent venues (white water and ice rink) have events on."

Staff and Customer Service

Pros:

• "Gym staff top notch, Lauren and air on fantastic behind the bar and Paul senior cleaner a breath of fresh air."
• "The staff are friendly and helpful."
• "Great facilities, friendly and helpful staff."
• "Staff are generally really friendly and always say hello."

Cons:

• "Customer service is abysmal... Asked for refund of the place that I'd booked, was told that neither the receptionist nor her manager was able to do this..."
• "However very rude staff, unapproachable, blunt and just not very helpful. They all need training in people skills."
• "The lifeguards were rude."
• "The pool was nice, but the staff cleaning the cubicles were generally rude."
• "Lifeguards however didn't seem to want to be there."
• "They never answer the phone, so won’t allow to amend a booking, when they finally answer an email, just palm you off with t&c and refuse to help."
• "Staff are not much friendly and seems they are forced to work there."

Accessibility and Convenience

Pros:

• "First time visiting the pool with my children. parking was easy access was good, changing room were clean and well maintained, pool was incredible children loved it."
• "There is a need to encourage and support all types of people to use these facilities."
• "Booking online was easy."
• "You can purchase hour sessions online which is a good idea as the more popular sessions fill up quickly."
• "Pre-booking is a must, with dedicated numbers per session."

Cons:

• "They seem to allow too many people in to a session. The queues for the slides are very long and the pool is crowded."
• "The leisure pool doesn't open until 11am at the weekend."
• "No adequate public transport to the venue for outter City visitors."
• "The online booking system is useless. The leisure centre website says there’s space when the booking site doesn’t."
• "Hard to find opening times on website and information is poorly displayed when you do find it."
• "Car parking is the only big problem not enough room for important meetings."
• "Telephoned pool trying to find out times but phone was put down on me 5 times ......EXTREMELY RUDE !!!!!!!!!"

Value for Money

Pros:

• "We've always come to this pool, but they turn most of the features off at a certain time, and give you a £1 off entry as a result."
• "Great pool for the price."
• "Very reasonably priced. Paid £42 for 4 adults 3 children."
• "Cost to get in very reasonable."
• "Came here with children, prices for a swim were reasonable."
• "It was £12ish for a family ticket, which is not bad value."
• "Really enjoyable at a reasonable price! Small splash area for younger children with a slide. A lazy river, 3 long slides plus a space bowl slide. Great fun!"

Cons:

• "Shocking! They have upped the prices to £7.50 for an hours swim!"
• "Also they seem to raise prices mid period of fixed 12 month contracts which was something i was unaware of at the beginning."
• "The water was not as warm as expected. The prices have gone up."
• "It also seems expensive for just an hours swim when you can be queuing 15 minutes a time for one slide."
• "The prices have gone up."
• "I would say that the price for entry was a little on the steep side but we got 10% discount on entry because we were staying with A Space in the City."
• "Only negative is the cost. Places like these should be cheaper."