Address: Mill Ln, Upton, Chester, CH2 1AU, United Kingdom
Phone: +441244379373
Rating: 4.1
based on 183 reviews.
Customer Service
Pros:
"Their attitude made our experience enjoyable under trying circumstances."
"I have had a couple of hiccups but generally find Morrison's a good shopping experience and the staff very friendly."
"I use Morrison's on a regular basis and always happy with the service."
"Helpful staff in all positions, I visit their cafe fairly often."
"Staff are warm and friendly and the service is efficient."
"After doing the shopping we went to their cafe we found the staff to be really helpful and they are disabled friendly."
"I came in yesterday to buy a Moses basket I had seen advertised... She went above and beyond to help me and was so lovely and friendly."
Cons:
"The member of staff seemed preoccupied with everything else but assisting me and an attitude that does not belong on CUSTOMER SERVICE desk."
"Just visited deli counter to get our fresh ham was a girl on counter who served us picked up ham with her hand instead of tongs disgusting."
"Absolutely appalling 'service' from the petrol station... the cashier spoke to me in a rude and abrupt manner."
"Frank is very rude shouldn't be working with public can be very intimidating."
"Absolutely disgrace behaviour of staff on deli waited & waited to listen to them chatting still ignored wont be returning."
"They are horrible to the customers I was sitting in the cafe and then they asked us to get out but now I’m a nice way just shouting so we were walking out and then she was like I just saw them in the cafe and laughing at us and they were just so rude some of the staff needs to sort themselves out and know how to treat customers with a little more respect."
"Rude staff that shout at you if you ask for help."
Store Layout & Stock
Pros:
"Nice supermarket with fish and meat counter."
"Always a good place to shop, the restrictions are very well managed and to be honest, it is very straightforward and easy to keep the standard 2 metres away from the next shopper."
"Relaxing shopping experience especially in the evening, friendly staff, (very) nice change, loads of parking, almost all you'd need for household goods under one roof, fresh produce is fresh, own produce cheap however surprisingly delicious."
"Like most Morrisons stores there are plenty of options for any kind of food."
"Very good supermarket that contains everything you could need... except for free from/ vegan food which is completely abundant with many items being present on shelf labels but never actually being on the shelf itself."
"Yesterday I found everything I wanted in store."
"Morrisons have a great selection of foods that you don't normally find in the main retailers, and their fresh meat and fish choices are excellent."
Cons:
"I like Morrisons but unfortunately my last visit I found them to be out of stock of a number of products I wanted."
"Since the refurb this has become the most awful shopping experience."
"Since refurb, aisles are too narrow and blockages are common."
"Hate the new layout, the aisle are too long with no cut throughs."
"Couldn't buy the butter I needed as the shelves were empty... Very disappointed."
"Each time I go in there's gaps all over the shelves, goods with the wrong labels under them."
"I find a lot of the fruit and veg well past it's best."
Food Quality
Pros:
"When staying at the nearby Premier Inn for a couple of nights we had our breakfast here two days in a row. Very cheap and very good!"
"Had breakfast in here today, great quality food."
"This particular store has a great salad bar, plenty of variety of pastas good vegetarian selection too."
"lHad a bacon sandwich and pot of tea delicious and cheap."
"Good selection of foodstuffs"
"The quality of fresh food and choice is extensive."
Cons:
"Worst breakfast ever cold beans bacon sausage was like warm egg rock.hard only good thing was the toast it was hot !!!"
"Forgotten meals too! No crisps with ham sandwich even though it says it on the menu with a picture of it."
"The restaurant/cafe ordered 2 big breakfasts everything was either under cooked or over cooked!"
"the CHUNKY Steak pie was not chunky it had one piece of steak in it."
"the baked beans came with a skin on top."
"Eggs Benedict was truly horrible. Hard boiled eggs I might of accepted for the cheap price, but the hollandaise was so sour that they tasted off!"
"Worst breakfast I have had in years, cold beans, bacon which you break your teeth on."
Value for Money
Pros:
"Lots to choose from, friendly staff and reasonably priced items."
"The store does NHS Discount."
"The offers are also worth a look."
Cons:
"no refill on coffee either so my wife and I spent over 17 pounds for 2 breakfast and 2 cappuccino."
"Enjoy shopping but some of the prices compared to other supermarkets are higher."
"The prices at Morrisons have gone from one extreme to another gone very expensive on most off the products in store."
"I don't find it cheap at all for what you're getting."
"Very expensive and little choice."
"Felt like crying compared to my Aldi prices. It was the closest supermarket to the caravan. IL make sure we drive the extra distance next time to an Aldi still would save more money even after the extra petrol."
"The bacon was cold so I sent it back and received some slightly warmer bacon."
Customer Experience
Pros:
"Working away from home I had used this supermarket for a hot meal on several occasions."
"Relaxing shopping experience especially in the evening, friendly staff, (very) nice change, loads of parking, almost all you'd need for household goods under one roof, fresh produce is fresh, own produce cheap however surprisingly delicious."
"They have a service for Disabled people basically there are staff on hand to help with your needs."
"Clean place. Parking outside."
"Really great place with lovely service."
"What lovely people you have working there."
"The cafe area also offers great breakfasts at a good price."
Cons:
"Shopping at store on Saturday about 15.30 in the afternoon no queuing store packed with shoppers no 2 metre rule in the Isles."
"Now I know why I don't go to Morrison's petrol station too often 10 min to get on a pump then no gloves or towels anywhere then only 1 person on the till for 12 pumps really poor customer service as a taxi driver time is money so won't be rushing back."
"Overcrowded, narrow aisles with extra racks providing further obstacles."
"Very poor attention given to the baby changing facilities, as it was full of unused trollies and I had to fight through them with a 5 day old baby to get to the changing table which was also dirty."
"staff who really shouldn’t be dealing with the public."
"Very poor cafe experience Staff very stressed and have heated debates behind the counter."
"Terrible visit, only place I know which has two queues. One for trolleys and one for baskets, this forces people almost having to queue to exit as the hand basket entry queue snakes round to exit forcing people onto the road and traffic to social distance."