Address: Whitehall Garage, Wigginton Rd, York YO32 2RJ, United Kingdom
Phone: +441904692921
Rating: 4.3
based on 149 reviews.
Sales Experience
Pros:
"Laurent, the salesperson I worked with was extremely pleasent and accommodating."
"Came all the way from Kent to grab a new car without seeing it. Thought it was going to be risky but the sales team assured me the standard of the car was A1."
"Charlie the sales man was so helpful, patient and attentive to exactly what my partner was looking for."
"Visited York branch and sales team were outstanding."
"Just bought a new Seat Ibiza technology. Couldn’t be happier with the service I received from Abbey."
"Big big thanks to Samantha at DM Keith York for her amazing customer service!!!"
"A great buying experience and a great price."
Cons:
"Don't book an appointment here."
"Biggest disappointment ever!!! I just find out that car I have been reserved has been sold!!!!"
"Not a great experience in the 3 times I have visited."
"Deeply disappointed. When looking at the car (Seat Leon), the salesmen crashed it denting and scratching door."
"Appalling service. I will not go there again."
"Costumer service is very poor.!!!!"
"I've never experienced in all my time on this planet such a poorly operated business, poor customer service, poor attitudes and poor punctuality."
Customer Service
Pros:
"When my Skoda has been in for a service staff have offered to drop me off at work and collect me."
"David and his team could not have done any more to ensure I was looked after."
"The staff are courteous and very knowledgeable with the whole range that's on offer."
"Mia was exceptional and went above and beyond help us."
"Another visit to DMKeith York, for a little bit of warranty work. Great experience, lovely reception staff."
"Really good service regarding a recent car purchase. Friendly staff but never pushy."
"A fantastic service and overall experience at DM Keith York."
Cons:
"But the experience with service team is the worst."
"The only issue I had was when I called to collect my Cupra the sales gentlemen with the grey hair and Tash said, Yes mate, How can I help you looking at me strange."
"Second was average at best, felt pressured into doing optional service work."
"Messages left on answerphones not responded to; other times calls to the service desk are not answered."
"Didn't offer a courtesy car while we had to wait for a warranty part."
"Appalling lack of customer service."
"Unhelpful staff. Everyone was friendly enough but no communication was given or attempt was made when something went wrong."
Vehicle Quality and Condition
Pros:
"We came away with a realistic deal on our car for part exchange."
"The company made me feel so welcome, special thanks to Dean and also to Dan, Fiona, and Callum who all made so much effort to get me up to York."
"I bought a Vauxhall Astra from here and I love it."
"I have just received my brand new seat Leon from here."
"I am really pleased we approached D M Keith and feel fortunate to have had Mia and the team at York help us at a very stressful time."
"Couldn't be more happier with my new car."
"I have just purchased a seat arona from the York dealership and I couldn’t be happier."
Cons:
"Sent me a video of the underside of the car and saying all is fine.... didn't mention the turbo failure!"
"I cant add photos as my mobility car is still with the dealership and still no one has rung to let me know what on earth is going on."
"Now the showroom has had my car longer than I have.... im not impressed with the service team that are behind such an outstanding sales team."
"Was waiting 3+ hours on a service that had been scheduled for 1.5 hours without any explanation as to why it took twice as long."
"My car. A four year old Fabia which has been serviced at DM Keith developed a fault and would not start."
"I took my car to seat York for a new heater matrix an expansion tank and full flush they charged me £1,215.88 which I thought that was very expensive."
"Bought a car from here in March. Car was advertised at having 36k, later found out it was on 42k."