D. M. Keith SEAT York Reviews Summary

Customer Service

Pros:

• "The buying experience was great. Simone was a great salesman who was not pushy but very professional and a charming young man."
• "Dean was brilliant, I was an awkward customer who travelled from Durham and arrived at the branch bang on the dot of closing time. Dean was more than happy along with the manager, Stephen to stay behind to show me the car and discuss pricing."
• "We have had the greatest pleasure today picking up our brand new Cupra Born from Callum Lee the Cupra Salesman at DM Keith, York."
• "Again another very satisfying and enjoyable visit. Andrew the sales executive was friendly, knowledgeable and really helpful."
• "Really nice buying experience for my new Seat Ibiza from DM Keith of York. Callum kept me up to date with how my order was progressing and was on hand to help with any questions I had."
• "Very happy with the service provided by the Sales team. Steve welcomed me on site and made me comfortable."
• "Excellent service from Callum. He made the purchase very straightforward and provided superior customer communications."
• "The service at this dealership was excellent and a big thanks to Mia for making it painless."

Cons:

• "I don’t usually write reviews but unfortunately in this case I feel compelled to do so in order to share my negative experience with other potential customers."
• "Communication from the service team was poor and updates on progress were not forthcoming. I frequently had to chase for updates in the days after the service and it often took multiple calls to the service line to speak to someone."
• "After fixing the dashboard, I was offered an apology and my keys were handed back over. At this stage I was advised that the parking sensor issue had not been looked at in the week my car was at the dealership."
• "The service from Jack Pickersgill, is really what saved this review. I had done my homework and knew I wanted this car and came in test drove it and signed for it right away, so very little work for the salesperson."
• "Sadly my experience with Seat wasn't great. i came to see one of the sales executives (James M) couple of weeks ago. Ended up spending good couple of hours with James discussing seat Ibiza. When we were leaving we agreed that James will give me a call to discuss some pricing."
• "Third time was about a MOT, Service and 'All In' service check. Although I checked before hand that I could include the MOT & Service into the All In plan. Upon arrival clearly there had been a mix up, no problem these things happen. I was told this wasn't possible which I would have accepted and gone ahead with the work just out of convenience, if it hadn't been for the general attitude of the staff."
• "I was really disappointed with my recent experience here. We originally bough the car from this dealership, and that experience was great. However getting the MOT and oil change done was infuriating and costly."
• "Called last week to ask about a Red SEAT Leon and the sales person didn't know which Red it was (Desire or Emocion Red) and had to ask me to tell him the difference but he still couldn't tell which Red it was and was told to give him 5-10 mins so he can look on Google to find out and since then, I'm still waiting for a call back so I have purchased the car elsewhere."