The Hearing Place York Reviews Summary

Customer Service

Pros:

• "Faultless customer service from start to finish."
• "Sam's 'bedside manner' was excellent."
• "Very pleased with the appointment, the lady who carried out the clearing was very pleasant."
• "Helen made my daughter and I feel completely at ease."

Cons:

• "I found the microsuction quite uncomfortable and very noisy."

Booking and Accessibility

Pros:

• "Easy to arrange an appointment which suited me - Saturday morning."
• "Sorted out my initial problem (ear wax) quickly and easily with a next day appointment."
• "The whole process was very easy, they have clinics at different places on different days."
• "So easy to book an appointment online at a local clinic, within a few days."

Cons:

• "I found it difficult to speak to someone to make an appointment."

Procedure Experience

Pros:

• "The procedure was so quick and pain free, just a little uncomfortable which is to be expected."
• "Helen was very calming, she took the time to explain the procedure clearly."
• "First time having microsuction which was pain free, fast and much much better than syringing."
• "The procedure was painless for me, though slightly uncomfortable at first."

Cons:

• "The microsuction is a strange sensation but after not being able to hear for 2 weeks I'd take anything for it to work."

Results and Effectiveness

Pros:

• "The results were incredible! I could hear better instantly."
• "I went in not being able to hear a lot and coming out only half an hour later with perfect hearing."
• "Went to The Hearing Place for wax removal... My hearing is now impeccable."
• "I can hear at last!!! After a full year of muffled sounds."

Cons:

• "I've had wax removal from The Hearing Place a couple of times now."

Follow-up and Aftercare

Pros:

• "Saw an issue with one of my ears... had me come back a couple of months later, this wasn't charged extra for!"
• "Helen made a follow up appointment for one week later, for which there was no charge."
• "I will definitely use them again and can totally recommend The Hearing Place."
• "Thank you so much guys for your help and ongoing advice."

Cons:

• "I am aware there are now many outlets offering a service for treatments, but my advice is to not hesitate and go to the very best."