The Marrowbone & Cleaver Reviews Summary

Food Quality

Pros:

• "The food was absolutely beautiful, plenty of it, hot and well presented."
• "The food was exceptional and larger than average portions too."
• "The food is always great here & the portions are very generous."
• "The food was freshly cooked and tasty."
• "The steak pie was deep and filled to the max with meat."
• "The friendliest staff i think ive ever encountered, the food was amazing and the portions were huge."
• "The sausages were the best I have ever had!"
• "The food is great home cooked food with real chips."

Cons:

• "The only negative was the coke price."
• "The food was good. The portions don’t look as big as they are."
• "The food was ok not fantastic everything was very greasy."
• "Food was disgusting. Poor quality and Found hair in one of the deserts."
• "The pastry was burnt, the veg was bland and watery, the gravy was as thin as water and the chips had black bits."
• "Wasn't really that impressed.had to complain about the soggy veg."
• "Forgetful staff with extras and my choice was not available fish was poor quality."
• "The fish was tasteless and had been cooked in batter that had an overpowering stale taste."

Staff and Service

Pros:

• "The staff were polite and checked on us regularly."
• "The gentleman who served us today was excellent at customer service."
• "Staff were so attentive and polite, felt sorry for them a little as they had to keep coming upstairs."
• "The staff were very friendly and helpful."
• "Really friendly staff and attentive, generous portion sizes."
• "Staff were very friendly, easy access for a wheelchair."
• "The staff are always eager to help and accommodate your wishes without being too much."
• "Friendly staff, very tasty steak pie and big portions generally."

Cons:

• "Poor customer service, felt disregarded as clearly not a local."
• "Elements of all our meals based on 4 of us were cold or at best luke warm."
• "The dog's sausage special was £23.50 instead of £2.50!!! The lady in charge apologized but the young lady working with her who made the error was arrogant and nonchalant."
• "The staff seemed rushed from the minute we got there to the time we left. We waited almost an hour for our food to arrive."
• "Was told flatly I wasnt allowed a drinks tab due to not being at a table, overall I found the place unfriendly."
• "I had to sit at the bar instead as I wasn't ordering food."
• "Been told that they were nt serving food, then told we could order food then no one came to take our order after waiting 2 hours was not a very great experience!"
• "Didn't complain as we had already asked to be moved as our table was very close to the people in front of us definitely not 2 meters apart."