Pontygwindy Alehouse Reviews Summary

Service

Pros:

• "The waiting staff, especially Elsie are very welcoming and attentive."
• "Service was amazing."
• "Spoke to the staff and landlord Shaun who were all extremely polite and courteous."
• "Tavis and Rhiannon always happy and cheerful behind the bar and great service overall!"
• "Service was excellent, all staff were smiling and polite no matter the customer!!"
• "The staff were really helpful and accommodating."
• "Been here for food this evening, service was spot on, all friendly and helpful."

Cons:

• "The bar staff are not the most helpful."
• "Very slow on delivering food to the table."
• "The bar service was dreadfully slow."
• "Service was slow short staffed due to being let down by management change over last minute."
• "Service has been disappointing. slow and when orders have been taken the food has come back wrong."
• "Service was horrendous 1 serving and the manager was cooking."
• "Waited half hour and still no service."

Food Quality

Pros:

• "Good food, good beer, good prices and great staff!"
• "The food here is usually very good."
• "Food has always been lush each time!!"
• "The food I had was fresh and really well cooked."
• "Lovely restaurant, great food, great prices."
• "Lewis in the kitchen always a good laugh, and amazing food."
• "The food was absolutely amazing at the gwndy."

Cons:

• "The taverns chicken was more like cold uncooked beef."
• "awful do not have a chicken tika Marsala me and my partner have had really bad stomachs and can not stop going to the toilet wont be eating there again!!!!!"
• "Pie was microwaved for too long dry inside and hard outside."
• "Food absolutely appalling."
• "My food (hunters chicken was very dry)."
• "Uncooked pork chop in the mixed grill."
• "The 'homemade chicken tikka' was like water."

Atmosphere & Cleanliness

Pros:

• "Nice garden and very quaint inside."
• "It's my go to when meeting a few girls for a chat as you feel comfortable there."
• "Lovely pub, great service."
• "This pub is very homely, clean and comfy."
• "The pub is very clean with rustic feel and perfect atmosphere."
• "Lovely place food is amazing and amazing atmosphere."
• "Good atmosphere, friendly staff, lots of fun events on through the year."