Davan Caravans Reviews Summary

Customer Service

Pros:

• "staff was very polite and helpful."
• "Maxine who has always been very friendly and helpful."
• "Very helpful staff who were knowledgeable and polite."
• "Great friendly service today from Jade and her colleagues."
• "The girls in the service department are very professional and knowledgeable and do all they can to find solutions to any issues I may occur."
• "Staff courteous and helpful."
• "All the staff have been nothing but helpful and professional."

Cons:

• "Bought a brand new awning, up 4 nights and blew down, Davan took no responsibility whatsoever."
• "We had a terrible experience with this company... they were unable to show us how it all worked properly."
• "Even the service manager is argumentative."
• "Whilst they were very attentive when they were selling me my motorhome, I have had nothing but problems with it & their aftercare service is very poor."
• "Visited Davan Caravans a few months ago to have a look at their second hand range, We arrived an hour before the closing time advertised on the gate to be greeted by a rude person telling me that they were closed."
• "So apart from being complete liars, you twist your stories because you are inept, avoid at all costs do not buy from these people."
• "We were around this area on holiday, we went in to buy a new cap for our wastemaster, the sales person was unenthusiastic and not at all helpful."

Product Quality and Service

Pros:

• "Our most recent purchase was 2 electric folding cycles LiFE Force, Davan had a special offer on the LiFE range, which was extremely competitive."
• "I have just collected my caravan following it’s annual service, and was very impressed by the handover that was carried out by the caravan workshop technician ( Ian)."
• "Had our caravan serviced here, the receptionist was very helpful and friendly, service engineer came out to explain problem personally, work was very professional."
• "They came straight out and made sure everything was undamaged, safe and secure again."
• "Annual motorhome habitation service conducted by Ian to an exemplary standard."
• "The van repairs have been done to an exceptionally high standard and the van has been put back as it was when new."
• "We found good attention to detail on the vehicle we purchased, with a fault that they had noted being corrected promptly."

Cons:

• "I collected my caravan after its second service and I noticed a large dent in the door."
• "Appalling Warranty Support, took them 16 months and so many trips in just to fix a reversing camera on a new vehicle under Warranty."
• "Purchased air awning but was faulty upon first use."
• "Currently waiting for a recall issue to be sorted with the bike rack, which is frustrating."
• "19 years ago I had a front window replaced by Davian. They fitted a tinted window, whereas all my current windows were not. Now almost 20 years later, it’s still not faded. ITS THE WRONG WINDOW. WE TOLD YOU THAT!"
• "Although we had our money back for the module they washed their hands of the job and charged us £218 for labour."
• "Purchased a caravan last year, they offered me 16500 to buy it back, when I received the caravan it was supposed to have A pdi, no chance they just ticked everything and delivered, half the pipes and electric weren't even connected."

After-Sales and Warranty Support

Pros:

• "Absolutely fantastic after-sales service from Maxine."
• "Onto the after sales proccess- picking van up was smoothly done."
• "Had our motorhome a year and in that time have had a number of problems but, to be fair, Davan have done their best to resolve them."
• "After sales service outstanding Paris & Ian and the rest of the team went above and beyond to get our vehicle repaired back on the road they worked so hard and kept me informed at all times."
• "Even when we had a slight issue with the van, it was dealt with effectively and immediately without fuss."
• "Superb assistance from Maxine & Kerry in admin with outstanding levels of technical skill from Ashley & Jerry in the workshop."
• "We brought our Motorhome from Mark Davan back in February 2023, from the word go we have had wonderful treatment from the team at Davans!"

Cons:

• "The after sale service is absolutely rubbish they don’t come to you if you have something wrong which is covered under warranty."
• "21days later we still await a resolution, the FIAT dealer just keeps saying 'we need to carry out more tests'."
• "Grate place to buy from at the start. But terrible after sales. Rude arrogant and didn't want to know not even by the salesmen who sold us the caravan."
• "Very disappointed and upset! After purchasing an expensive caravan cover in November 2017, I first used it in May 18 on our van for 4 months. When we got back in September 18, this is what it looked like! I immediately contacted Davan with copies of the receipt and photos as we had flown to our van, sited abroad. They refused a refund and said they needed the cover back."
• "DAvan have done all they can do now to help and we will, finally, 10 weeks after the initial breakdown, be collecting a new, functioning camper shortly."
• "booked in to have my electric bed repaired it took 2 weeks to find the fault."
• "Good and bad. Our experience purchasing a van was very good, but it became clear after five years that their approach to servicing vans is less good."