Western Motorhomes Reviews Summary

Customer Service

Pros:

• "Their service was second to none."
• "Such a pleasure to see such exceptional customer service."
• "The whole process from purchase to collection was made really easy."
• "Ricky and Richard for your never ending patience."
• "We have been very happy with the service we received."
• "We were given time without pressure to choose."
• "Very helpful not at all pushy let you just wander around."
• "The staff were very friendly and helpful."

Cons:

• "I wouldn’t believe a word these guys say."
• "Had a problem with the fridge light and cupboard catch that needed replacing."

After-Sales Support

Pros:

• "After sales service was again second to none - we are very happy with our van."
• "Also feel safe in the knowledge that she comes with 6 months warranty!"
• "Ryan arranged their friendly drivers to pick her up and take her away to get the issue sorted under their excellent 6 month warranty."
• "Even after we discovered a few things that didn’t work, when I phoned up there was no questions they got the items fixed immediately."
• "Great customer service, genuinely friendly information not hard sell."
• "We had been looking for quite some time but Ricky and Ryan were great - no pressure, nothing too much trouble and had our motorhome ready sooner than expected."
• "Would really recommend anyone to buy from here, worry free with your 6 month guarantee."
• "We had a couple of issues with a window and a blind and all was sorted under warranty, without any questions asked and really quickly."

Cons:

• "Had a problem with the fridge light and cupboard catch that needed replacing."

Vehicle Quality

Pros:

• "The sale was a smooth transaction and the van had been prepared to a high standard for us."
• "Everything was sorted for us, new MOT, tax and habitation check."
• "We visited Western Motorhomes and were really impressed with the quality and prices of their stock."
• "The van was well prepared and ready to drive away once the paperwork was completed."
• "The vehicles are prepared to a high standard, so you can see what you're getting."
• "All in all I'd thoroughly recommend buying from Western Motorhomes—you can do so with confidence."
• "Motorhome was as described at time of purchase (we are 300 miles from the dealer) and given a thorough service before handover with several minor issues rectified with no quibble."
• "The Motorhome was spotless from top to bottom everything was delivered as agreed on time."

Cons:

• "On our first trip out in Betty we had an issue with the engine turbo."
• "Had a problem with the fridge light and cupboard catch that needed replacing."
• "Even though they were extremely busy nothing was too much trouble and everything was demonstrated to us."