Address: Dockside Outlet Centre, Maritime Way, St Mary's Island, Chatham ME4 3ED, United Kingdom
Phone: +441634892469
Rating: 4.1
based on 246 reviews.
Product Range and Availability
Pros:
"Much like any other Range store you'll visit, this one is bursting with choice and has just about everything you could need."
"There is a good range of products and the prices are usually very competitive."
"A wide variety of items can be found here from stationeries to kitchenwares."
"The recent expansion of the store floorplan upstairs has allowed them to put up a very impressive furniture showroom only adding to the broad range of products you can get here."
"Plenty of stock, everything for starting a home."
"This shop has everything. My grandma says what they don't have isn't worth buying lol."
"It has everything you need. From toys to camping etc."
Cons:
"The range definitely not as good as it used to be... no till open upstairs we were sent downstairs 2 tills open and very long queues."
"Many items I looked at didn't have a price, products not in the right place on shelves."
"Been a few years since I went to the Range... definitely gone downhill Just seemed to me to be unorganised and grubby."
"Most of the time, I've never found anything I wanted."
"Some kitchen items don't have the full set in store so I ended up with 4 plates, 4 cups and 2 black bowls until they have the bowls in stock."
"Sadly, they don't stock the range of teapots that they used to."
"The range definitely not as good as it used to be goods not priced shelves empty."
Customer Service
Pros:
"Staff are friendly and prices are avg for the area and other shops."
"Management is pretty good they didn't have something the I was looking for so management has ordered it for me and I've got phone call by manager (little john) on the arrival of my item so customer service is 5 star."
"I would just like to say a big thank you for your manager of this store sorry cannot remember her name but she really put a lot of time and effort to helping me find lanterns from your other store's really nice to find someone so patient and polite thank you once again."
"Staff in the Chatham branch are super helpful - Michelle being a standout."
"Staff are also very pleasant and helpful!"
"The staff are very polite & courteous & only too pleased to help if you can't find something."
"The staff are always friendly and happy to help, and although it can get busy and the queues sometimes long, you know that they're working as hard and as fast as they can."
Cons:
"Asking about a product I wanted to buy, it was clear that the staff had no knowledge whatsoever and instead proceeded to lie rather than admit they didn't know."
"Un helpful staff prices different to one's advertised knowing that prices had gone up not the changing the ones on products said they went up on Tues but now Saturday and still no change until you go to order no management available to speak to."
"A man that apparently said he was security approached my 16-year-old son and 14-year-old son and his friend."
"Diabolical service! The female member of staff working upstairs in the flower department was not wearing a mask, not displaying any exempt badges or lanyards."
"Female staff on shop floor uninterested in helping.. customer service completely oblivious."
"We found disinterested staff who, when they eventually appeared at the counter, were apparently mystified by the operation of the till."
"It’s just a shame that the staff don’t like talking to humans. Not very friendly to be honest."
Store Layout and Cleanliness
Pros:
"The checkout system is now one long queue for all the tills, which is much fairer."
"Personally I like how the shop is set out and it is pretty easy to find what you came into the shop for."
"The layout of the store is easy to navigate, and there are plenty of signs to help you find what you're looking for."
"It is spread over 2 floors. You can access both floors from the shopping centre."
"Store over two floors. Lift and escalator available."
"Large shop with plenty of room to manoeuvre. There are two floors to the shop, with a lift available for wheelchairs, buggies, trollies etc."
"A good store to amble around and find all sorts of things from sweets to three piece suites. It's always clean and tidy."
Cons:
"However, they have recently reorganised where each department is, and I didn't notice any signs to indicate where I could find what I was looking for, which was annoying."
"To hot, very messy and not many staff! which is probably due to covid and cutting hrs, not great for staff but not great for customers either."
"The store was busy despite the lockdown. Unfortunately it was untidy at the time of my visit with too many broken/damaged items on the shelves."
"The elevator was also dirty, with a pile of rubbish in the corner."
"Probably the worst 'The Range' store I have been in. It's dated, dirty, run-down and staff are rude."
"I went to The Range in Chatham today arriving around 2pm. The entire shop looked like it had been ransacked."
"The top floor is totally disorganised it has no flow through pattern."
Checkout and Payment Process
Pros:
"The tills now have a fairer queuing system so it's one line rather than 5 before an no-one knew where to que etc."
"Even though the queues appear to be long, check out is super quick."
"There is just one queue now for the tills downstairs so that's much better rather than trying to guess which one will go quickest."
Cons:
"The range definitely not as good as it used to be... no till open upstairs we were sent downstairs 2 tills open and very long queues."
"Hardly any staff on tills so consequently long queue to get served... didn't bother and left."
"Queueing up to pay is a long drawn out affair. Lots of tills but no staff operating them."
"For 10 tills they usually only have 2 open even at peak times."
"The only bit that really let it down was when we came to pay, the queue was halfway around the shop."
"Unfortunately didn't have the item that I wanted in stock, and when I found something else to buy, the queue for the single till that was open was so long that I just walked out without buying anything."
"Poor customer service. Product I wanted was more expensive at the checkout than on the display price tag. Checkout operative didn't want to know."