Address: Unit 2-3 Junction One Retail Park, Leicester Rd, Rugby CV21 1RW, United Kingdom
Phone: +441788569363
Rating: 4.1
based on 155 reviews.
Product Selection and Availability
Pros:
"They have lots of nice things, we can mix between fashion and vintage, modern and old, good price for all wallets."
"Great range ;) of products. Always has a fantastic Christmas selection."
"One of the larger stores with a fantastic range (no pun intended) of household furnishings and decorative items."
"They carry a large range of items from home furnishings through DIY to craft materials."
"The selection of garden tools and decorations is fantastic and very affordable."
"The Range have a great range of art and craft products, kids toys, household, pet supply and DIY, sweets, clothing and more."
"There's a range of ranges in the range everything from fish tanks to super sweets."
Cons:
"Some aisles are very difficult to manoeuvre with a buggy as they are quite narrow."
"It wasn't possible to change some pets items like harnesses."
"Extremely longs queues. Many items not priced. No one available to ask about pricing."
"Labels are always wrong or missing."
"Loads of products not priced which is really annoying!"
"A lot of the things I wanted to buy, had no price. Just a white mark so you had to guess."
"Every time I pick something and go for billing its price is more than what it displayed."
Customer Service
Pros:
"Allowed myself and 8-year-old son to wait in comfort for people to come out of the cinema without feeling awkward as some places do."
"Otherwise the customer service was helpful and friendly."
"Staff are helpful and friendly."
"Always a happy visit into the Range. Staff are always friendly and ready to help."
"Well set out. Plenty of choices. Staff are helpful and friendly."
"Staff helpful and informative."
"The staff are very helpful and friendly if you have any queries."
Cons:
"I've NEVER EVER experienced that unprofessional and rude costumer service at any shop in my entire life!! Never! I'm speechless, shaking, an extremely disappointed... just unbelievable.."
"The till had frozen. The manager needs to be sacked."
"Very rude staff."
"Bad customer service nobody about who knows what they are doing."
"Always slow service with very little in the way of attentive staffing, staff always look glum."
"Staff not very helpful just point when you ask for help."
"Big lack of customer service."
Store Layout and Cleanliness
Pros:
"Store is laid out very well and nice and spacious."
"A great range, well laid out over two floors."
"Lovely big store with a great range of home ware diy and craft/art supplies all laid out nicely."
"Clean store and when I went, a staff member was at the entrance with hand sanitiser if required."
"Nice store, clean and friendly staff."
"Cafe and toilets are clean and well presented."
"Enjoyed my visit to the range cafe."
Cons:
"The store was a bit untidy there was trolleys and rubbish on the shop floor."
"Very untidy and messy store. Really disappointed. Won't return."
"Store is a mess! Nothing is priced. When asked for a price staff roll their eyes at you. Used gloves on the floor just disgusting."
"It was a bit dirty in some areas of the shop."
"There were boxes and boxes everywhere. You couldn't get up some lanes it was stacked up with more boxes."
"One downer, public toilets. The corridor leading to them is a biohazard and the gents, bad smell, broken equipment a not clean."
"The customer toilet adjacent to the cafe in this store is disgraceful."
Pricing and Value
Pros:
"Offers excellent value."
"We found the item at a fair price."
"Pricing very competitive so, whatever you want, other stores will find it hard to price match."
"Good range of decorative items for reasonable price and decent quality."
"I love the range it has a lovely variety of items and at reasonable prices."
"The prices are very good ☺️ for almost everything."
"Love this store. Lots of cool stuff. Lots of practical things too for home and garden and all at good prices."
Cons:
"Also the items on sale when buying at the till they’re charging full price, if the customer does not notice they do not bother."
"Beware of being overcharged at the till. Felt like a scam - a £30 'item' added on."
"Update: July, it is noticeable that they are gouging across their stock lines, increasing all prices by small amounts weekly."
"Price labelling of this store is atrocious."
"When you get to the checkout it's over priced to what it is at other stores."
"Was very poor wrong prices on things and they don't honour this which is poor and also they didn't remove the item. Staff were not very helpful."
"Fairly ok but they really should make sure everything has a price."